Operations Control Specialist

2 days ago


Cape Town, Western Cape, South Africa AFMS Group Full time

As an Operations Control Specialist with the AFMS Group, you will play a critical role in ensuring the smooth operation of our MyCiti stations.

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as an Operations Control Specialist. In this role, you will be responsible for overseeing the day-to-day operations of our MyCiti stations, ensuring that all staff members are performing their duties in accordance with our quality management system.

About the Role:

  • Ensure that all station staff comply with the contract's quality management system, encompassing the MyCiTi Rules, Customer Relations, Cash Management Procedures, Passenger Management Procedures, Security Procedures, Cleaning Procedures, and Health and Safety Procedures.
  • Comply with start-of-shift, break-in-shift, and end-of-shift procedures using biometrics systems and hard copy timesheets.
  • Inform customers of route, timetable, and fare system information.
  • Distribute public information communication material.
  • Assist universal access passengers.
  • Be polite and display a passenger-friendly attitude at all times.
  • Monitor fare evasion and fraud control.
  • Clear buses during service and events.
  • Ensure that cards of all passengers are checked and valid.
  • Ensure effective gate control.
  • Register complaints and record incidents in the security occurrence book and report them to the station coordinator.
  • Record passenger numbers when required.
  • Provide MyConnect Card product information and knowledge on how the system works.
  • Wayfinding to key destinations in the vicinity of the MyCiti stations and stops.
  • Queue management at kiosks.
  • Operate sliding doors and ensure they are closed when no services are at the station/platform.
  • Responsible for passenger queues and layout of tensa barriers in compliance with OHS.
  • Adhere to the prescribed uniform code and name tags at all times.
  • Ensure working areas are kept neat and tidy.
  • Ensure that handover takes place at the end of shift.
  • HSEQ compliance, awareness, and checklists.
  • Comply with all instructions and requests from station management and supervisors.

Secondary Duties:

  • Multi-skilled to provide cashier and validator services.
  • Assist with special events and monitor crowd control.
  • Monitor tap-in and tap-out at entry and exit gates.
  • Coordinate operational equipment such as loud hailers, counters, and radios if and when required.
  • Any duties as requested by management from time to time to ensure no disruptions to operations.

Salary: R250,000 per annum (estimated).

Benefits: Competitive salary, opportunities for career growth and development, and a supportive work environment.



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