Service Advisor

4 weeks ago


Centurion, Gauteng, South Africa Innovation Advance Full time
About the Role

We're seeking a skilled Service Advisor to join our team at Innovation Advance. As a Service Advisor, you'll play a crucial role in ensuring top-notch service and smooth operations in our commercial vehicle workshop.

Key Responsibilities
  • Ensure all work meets customer requirements and authorizations.
  • Print and forward specifications/readjustments.
  • Liaise with stakeholders on repair outcomes.
  • Minimize idle time by assisting with service and repairs.
  • Maintain workshop productivity standards.
  • Report and address productivity/quality issues promptly.
Customer Service
  • Deliver "fix right first time" service excellence.
  • Maintain and improve customer service index percentages.
  • Conduct accurate vehicle diagnoses.
  • Obtain authorization for additional work.
  • Ensure vehicles are tested for quality.
  • Pre-cost jobs and invoice before customer collection.
  • Provide timely updates to customers on delays.
  • Explain all work done at handover.
  • Follow up on customer inquiries and complaints.
  • Adhere to procedures for loan cars.
Finance and Administration
  • Plan daily activities effectively.
  • Meet labor sales and performance targets.
  • Manage and control expenses.
  • Pre-write job cards.
  • Record warranty claims accurately.
  • Use progress control to meet deadlines.
  • Manage Work In Progress (WIP) strictly.
  • Monitor and control cash outstanding.
  • Ensure correct payments are obtained.
  • Follow credit control procedures.
Product, Technical & Business Knowledge
  • Stay updated on industry developments (new products, warranty, maintenance).
  • Attend all required product and technical training.
Qualifications
  • Minimum Grade 12.
  • Computer literate (experience with Kerridge preferred).
  • 2-3 years' experience in a similar role.
  • Knowledge of the motor industry is preferable.
  • Certified Service Advisor (advantageous).
  • Valid driver's license.
Skills & Attributes
  • Teamwork and collaboration.
  • Self-driven with integrity.
  • Strong follow-through skills.
  • Customer service oriented.
  • Ability to handle pressure.
  • Excellent interpersonal skills (emotional maturity and cross-functional collaboration).


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