Commercial Administrator Assistant
4 weeks ago
We are seeking a highly organized and detail-oriented Junior Commercial Administrator to join our team at SGS.
Job SummaryThe successful candidate will be responsible for maintaining the quality, efficiency, and confidentiality of our services, while ensuring compliance with all quality and safety requirements of the SGS management system.
Key Responsibilities- Maintain quality, efficiency, and confidentiality of service
- Liaise with Senior Administrator to ensure seamless communication and collaboration
- Continuously upgrade the quality of services offered, in support of our "Customer Services" policy
- Establish, direct, and review the system of application, recording, certification, filing, sample storage, and field auditing
- Communicate with other branches/divisions and the laboratory to achieve required turn-around time for all submitted samples
- Compile spreadsheets of results, update daily, and report to clients
- Assist Commercial and Senior Commercial Administrator in various tasks and projects
- Liaise with clients to ensure their needs are met and expectations are exceeded
- Carry out or supervise the submittal of samples with sample submission forms
- Ensure compliance with all requirements of the inspection order
- Keep direct superior informed regarding progress and/or non-conformance
- Liaise with local clients regarding pertinent details and information related to operations
- Assist in continuously upgrading the quality of services offered, minimizing client complaints and claims
- Check the inspector's claim forms in context with work executed
- Perform general office duties
- Adhere to all quality and safety requirements of the SGS management system
- Minimum Grade 12 (Matric)
- Computer literacy in Word and Excel, Microsoft Outlook
- Minimum of 1-2 years of trade-related experience or similar
- Proficiency in English (read, speak, write)
- Typing skills
- Good interpersonal skills
- Ability to problem-solve
- Calculation capability to ensure accurate scoring of client results
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