Ambitious External Sales and Service Advisor
1 week ago
About the Role:
We are seeking a highly motivated and results-driven External Sales and Service Advisor to join our team in Durban. As an External Sales and Service Advisor, you will play a crucial role in providing exceptional customer experiences and driving sales growth.
Key Responsibilities:
- To deliver value-added solutions that meet customer needs and aspirations, while adhering to company policies and procedures.
- Execute your work in accordance with organisational values and code of ethics, ensuring high-quality outputs and compliance with governance standards.
- Identify and escalate risks as part of your normal work routine, contributing to a safe and secure working environment.
- Produce accurate and timely work by adhering to predefined standards, procedures, and compliance standards.
- Work collaboratively to maintain operational efficiencies through enhanced processes and procedures.
- Deliver consistent results by meeting quality standards, turnaround times, and company policies and procedures.
- Drawing on your knowledge and experience, identify and develop solutions to improve service delivery and quality.
- Complete relevant administration, reporting, and updating of information accurately and on time.
- Achieve sales targets aligned with performance scorecards and maintain an acceptable cost of sales ratio through pipeline management and sales quality.
- Identify opportunities to increase sales revenue and grow the organisational client base while containing costs.
- Assist in retaining or signing unbanked customers to improve profitability.
- Maximise sales by selling packaged financial solutions to clients.
- Maintain in-depth knowledge of FirstRand-approved products, application procedures, fulfillment processes, and timelines to drive relevant sales targets.
- Maximise cross-selling opportunities and drive adoption of digital and other self-service options across the client base.
- Contribute to teamwork and inclusivity within your team and contribute to cost efficiencies through responsible utilisation of work-related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships and deliver customer service through adherence to quality service standards.
Requirements:
- The ability to provide a positive customer experience and adhere to company policies and procedures.
- Strong communication and interpersonal skills to build and maintain stakeholder relationships.
- Excellent problem-solving skills and ability to work under pressure to achieve sales targets and deadlines.
- In-depth knowledge of FirstRand-approved products, application procedures, fulfillment processes, and timelines.
- The ability to maximise cross-selling opportunities and drive adoption of digital and other self-service options.
What We Offer:
- A competitive salary range of R200,000 - R250,000 per annum.
- A comprehensive benefits package, including medical aid, pension fund, and life insurance.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment that encourages teamwork and inclusivity.
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