Digital Service Specialist

1 week ago


King Williams Town, Eastern Cape, South Africa Nedbank Full time
About the Role

We are seeking a highly skilled Digital Service Specialist to join our team in Eastern Cape- King Williamstown. As a Digital Service Specialist, you will be responsible for delivering exceptional client service and ensuring that clients have a seamless experience with our digital services.

The ideal candidate will have a strong background in customer service, with experience in handling cash transactions and managing branch stock holdings. You will also have excellent problem-solving skills and be able to work effectively in a fast-paced environment.

Key Responsibilities
  • Cash Handling: Accept and process cash transactions over the counter, manage branch stock holdings, and balance and secure cash and other valuables.
  • Client Engagement: Build and maintain strong relationships with clients, address their concerns, and educate them on how to use our digital services.
  • Digital Services: Enable clients to download online applications, resolve log-in issues, and assist with purchasing value-added services online or through self-service devices.
Requirements
  • Qualifications: A Diploma or equivalent qualification in a relevant field, preferably with a focus on banking and finance.
  • Experience: 1-2 years of experience in a retail or banking environment, with a strong background in customer service and cash handling.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
What We Offer

We offer a competitive salary range of R250,000 - R300,000 per annum, depending on experience, as well as opportunities for career growth and professional development.

In addition, we provide a comprehensive benefits package, including medical aid, retirement funding, and paid time off.



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