Native German Speaker Customer Service Consultant
4 weeks ago
RMV Solutions Recruitment seeks a skilled German Speaking Customer Service Consultant to work from home in a dynamic airline brand environment.
Key Responsibilities:
- Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages.
- Work on airline reservations systems and handle voice calls in English and German, including some written correspondence.
- Daily interactions with international passengers with queries and compliments.
- Meet specific key performance indicators and client service levels.
Requirements:
- Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered).
- Located in South Africa.
- Permanent residence permit/South African ID holders only.
- Excellent Computer literacy & technical skills.
- No criminal record.
- Flexibility to work shifts.
Employment Terms and Conditions:
- Remuneration: R200 000 CTC per annum.
- Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day.
- Operational hours: 24/7; 365 days per week - Rotational shifts Mondays – Sundays, includes & public holidays as operationally required.
Training and Support:
- 4 weeks of fully paid product and systems training.
Benefits:
- Health insurance benefit (paid for by the company).
Work from Home:
- Fibre internet connection or fixed stable ADSL line required at own cost.
- UPS Solution required during load shedding.
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