Native German Speaker Customer Service Consultant

4 weeks ago


Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full time
CSSR Job Description

RMV Solutions Recruitment seeks a skilled German Speaking Customer Service Consultant to work from home in a dynamic airline brand environment.

Key Responsibilities:

  1. Assist passengers with pre and post-flight travel-related queries in customer relations department in German and English languages.
  2. Work on airline reservations systems and handle voice calls in English and German, including some written correspondence.
  3. Daily interactions with international passengers with queries and compliments.
  4. Meet specific key performance indicators and client service levels.

Requirements:

  1. Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered).
  2. Located in South Africa.
  3. Permanent residence permit/South African ID holders only.
  4. Excellent Computer literacy & technical skills.
  5. No criminal record.
  6. Flexibility to work shifts.

Employment Terms and Conditions:

  1. Remuneration: R200 000 CTC per annum.
  2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day.
  3. Operational hours: 24/7; 365 days per week - Rotational shifts Mondays – Sundays, includes & public holidays as operationally required.

Training and Support:

  • 4 weeks of fully paid product and systems training.

Benefits:

  • Health insurance benefit (paid for by the company).

Work from Home:

  • Fibre internet connection or fixed stable ADSL line required at own cost.
  • UPS Solution required during load shedding.


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