Speed Control Operations Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa SET Recruitment Consultants Full time

At SET Recruitment Consultants, we are seeking a diligent and proactive individual to fill the role of Speed Control Tower Specialist on a contract basis.

Key Responsibilities:

  • SLA Monitoring: Continuously oversee the quick commerce order dashboard to identify and rectify any potential breaches in Service Level Agreements.
  • Order Management: Take immediate action when SLAs are breached, which may include escalating the issue, communicating with relevant teams or individuals, and ensuring timely order processing.
  • Customer Service: Address customer queries or concerns related to order processing and delivery times, ensuring high levels of customer satisfaction.
  • Ticket Management: Utilize FreshDesk to track, manage, and resolve order-related issues.
  • Reporting: Produce regular reports detailing order processing metrics, SLA breaches, and actions taken to resolve these breaches.
  • Collaboration: Work closely with customer service, fulfillment, logistics, and retail teams to ensure streamlined order processing and prompt resolution of issues.
  • Continuous Improvement: Provide feedback and suggestions to optimize and enhance the current order processing system and reduce SLA breaches.

Required Skills & Experience:

  • Previous experience in a customer service role.
  • Familiarity with ticketing systems, preferably FreshDesk.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a proactive approach to issue resolution.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in using various digital platforms and tools.

We estimate the salary for this position to be around $60,000 - $80,000 per annum, depending on location and experience. If you have the necessary skills and qualifications, please submit your application.



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