Customer Service Representative

2 days ago

Johannesburg, Gauteng, South Africa Marriott International Full time

We are seeking a Customer Service Representative to join our team at Marriott International. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences.

As a Customer Service Representative, you will be the face of our hotel and responsible for ensuring that our guests receive the highest level of service. You will be working in a fast-paced environment and will need to be able to multitask and work well under pressure.

The estimated salary for this position is $35,000 - $45,000 per year, depending on experience. This figure is based on industry standards and takes into account the location and requirements of the role.

Key Responsibilities:

  • Provide exceptional customer service to all guests, responding promptly to their needs and resolving any issues in a professional and courteous manner.
  • Work effectively as part of a team to ensure seamless delivery of services and maximize guest satisfaction.
  • Develop strong relationships with colleagues and stakeholders to facilitate effective communication and collaboration.
  • Process all payment methods in accordance with Accounting procedures and policies.
  • Maintain accurate records and reports, including cash handling and inventory management.
  • Assist with opening duties, setting up necessary supplies and tools, and ensuring the work area is clean and organized.

Requirements:

  • A high school diploma or equivalent is required, although prior experience in customer-facing roles is preferred.
  • You must have excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • You should be physically able to stand, sit, or walk for extended periods and lift objects weighing up to 10 pounds.
  • You must be able to maintain confidentiality and handle sensitive information professionally.

Benefits:

  • A competitive salary range of $35,000 - $45,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
  • Opportunities for career advancement and professional growth within a global hospitality leader.

About Us:

Marriott International is a global hospitality company with over 7,000 properties across more than 130 countries. We are committed to diversity, equity, and inclusion, and strive to create a workplace culture that values and respects individuals from all backgrounds.

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