E-commerce Operations Manager
5 days ago
A challenging opportunity has arisen for an experienced E-commerce Operations Manager to join Pick n Pay Stores Limited. This role involves overseeing the entire operational structure of the online business, ensuring operational excellence and a productive environment for the team.
About Us
Pick n Pay is revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it's your favorite beverage or everyday essentials.
The Role
This includes managing logistics, store operations, product management, customer service, and people management. You will be responsible for leading and managing staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures. Your effective management will ensure operational excellence and a productive, supportive environment for your team.
Responsibilities
Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPIs). Coordinate daily operations and implement best practices to optimize productivity and efficiency. Ensure compliance with all operational policies and procedures, maintaining high delivery standards. Manage the launch plan for new stores, ensuring that all launch requirements are met for successful openings. Regularly visit stores to identify and correct problems as well as behavioral concerns that impact operations. Execute and analyze reports to share insights with the wider business, driving improvements in operational quality within the region. Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOPs, policies, and procedures. Assist with daily task management of stores. Run daily meetings and stand-up check-ins with teams to ensure alignment and address any immediate issues. Lead the hiring process for new team members (conducting assessments and interviews) and manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires. Prepare and present regular reports on operational performance, workforce metrics, and areas for improvement. Facilitate effective communication within the team and across departments to ensure alignment with organizational goals.
Requirements
National Diploma or Degree in Business Management, Operations, Supply Chain, or related field. A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry. Previous experience within the retail environment advantageous. Previous line management experience is advantageous. Strong leadership and team-building skills. Excellent organizational and prioritization abilities. Proficient in MS Excel and PowerPoint; working knowledge of Microsoft Office Tools. Strong analytical skills to assess performance metrics and implement improvements.
What We Offer
A competitive salary of R1,200,000 - R1,500,000 per annum, depending on experience.
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