IT Support Specialist

1 week ago


Paarl, Western Cape, South Africa United Exports Full time
Job Title: IT Intern

United Exports is seeking a highly motivated and detail-oriented IT Intern to join our team. As an IT Intern, you will play a crucial role in maintaining business continuity by providing technical assistance to users, managing systems and networks, and ensuring that IT infrastructure is stable and secure.

Key Responsibilities:
  • Provide first-level support for software, hardware, and network issues, ensuring timely resolution and minimal disruption to business operations.
  • Assist in troubleshooting and guide users with step-by-step solutions, leveraging your analytical thinking and problem-solving skills.
  • Offer user training on new systems and maintain technical documentation, ensuring seamless adoption and knowledge retention.
  • Provide onsite and remote support to minimize disruptions, utilizing your communication skills to effectively interact with end-users.
  • Manage user accounts across systems like Active Directory and email, ensuring secure and efficient access.
  • Ensure devices are updated with the latest software and security patches, maintaining a secure and up-to-date IT environment.
  • Monitor data backups and ensure data integrity, safeguarding critical business data.
  • Continuously monitor IT systems and address performance issues, proactively identifying and resolving potential problems.
  • Troubleshoot network issues including LAN/WAN, Wi-Fi, and VPN, utilizing your technical expertise to resolve complex issues.
  • Enforce security protocols and assist in incident response efforts, ensuring a secure and resilient IT environment.
Requirements:
  • Senior certificate / grade 12 / Matric.
  • Suitable tertiary qualification, such as Comptia A+ and Comptia N+.
  • 1-2 years in IT Support or similar roles, specifically with remote assistance tools.
  • Experience with network troubleshooting.
Desirable Skills:
  • Problem-Solving Abilities: A keen ability to diagnose, troubleshoot, and resolve technical issues efficiently.
  • Communication Skills: Strong written and verbal communication skills to effectively interact with end-users, both technical and non-technical.
  • Customer Service Orientation: A focus on delivering excellent customer support with patience and understanding.
  • Attention to Detail: Precise documentation of issues, troubleshooting steps, and solutions, ensuring proper tracking and follow-up.
  • Time Management: Ability to manage multiple tasks and prioritize efficiently in a dynamic, high-demand environment.
  • Team Collaboration: Work effectively within the IT team and across departments, especially during larger projects or issues.
  • Adaptability: Ability to adapt to new technology, processes, and business changes swiftly, keeping pace with the evolving IT landscape.
  • Analytical Thinking: Evaluate complex systems and analyze them for potential improvements.

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