Technical Support Specialist

4 weeks ago


Sasolburg, Orange Free State, South Africa IOCO Full time

Role Overview

We are seeking a skilled Technical Support Specialist to join our team. As a Field Service Engineer, you will be responsible for troubleshooting, repairing, and maintaining critical systems and equipment at client sites.

Key Responsibilities

  • Repair, troubleshoot, and install hardware and software on laptops and desktops.
  • Replace and install new desktops and laptops.
  • Install and support Windows OS and third-party applications.
  • Provide support for Sasol Applications on Android and iOS devices.
  • Manage and resolve open tickets within the SLA.

Requirements

  • 1-2 years of experience in server, network, and desktop support.
  • 3 years of practical experience in in-service delivery, desktop support, network support, and Active Directory.

Qualifications

  • Grade 12
  • A+
  • N+
  • Soft skills certificates
  • ITIL Foundation V3
  • Preferred qualifications: MCSE

Work Environment

  • Office, industrial plant, and mine operations environment.
  • Physical demands: Install/handling computer equipment, laptops, desktops, and monitors.
  • Travel: Yes, must have a valid driver's license and own transport.

About Us

iOCO Infrastructure Services is a company that delivers outstanding client experiences through sustainable, innovative IT infrastructure solutions. We partner with clients to help them conquer business challenges while focusing on scaling their empires.

We're a community of skilled professionals dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do, and their satisfaction fuels our fire and propels us forward.



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