Claims Experience Product Manager

1 week ago


Cape Town, Western Cape, South Africa Old Mutual Full time
Lead Claims Process Transformation at Old Mutual

We are seeking an experienced Claims Experience Product Manager to join our team at Old Mutual.

About the Role

This is a challenging opportunity for a skilled professional to drive claims process transformation and deliver exceptional customer experiences.

Key Responsibilities
  • Define and prioritize product backlog to drive value within the claims journey
  • Collaborate with cross-functional teams to deliver key capabilities aligned with our claims transformation strategy
  • Translate strategic goals into actionable deliverables, prioritizing the product backlog and delivering iterative improvements to claims processes, customer experience, and business outcomes
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Commerce, Computer Science, Information Systems, Business, Finance, or MBA
  • Minimum 5 years of experience in roles such as Product Owner, Business Analyst, or Project Manager within an Agile environment
  • Minimum 3-5 years demonstrated, relevant experience in a large, complex organization preferably in the financial services industry
  • Proven experience in financial services, insurance, or fintech industries
What We Offer

As a Claims Experience Product Manager at Old Mutual, you will enjoy:

  • A competitive salary: R1,200,000 per annum
  • A comprehensive benefits package, including medical aid, retirement funding, and life insurance
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment that fosters collaboration and innovation


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