Resort Operations Executive

1 week ago


Nelspruit, Mpumalanga, South Africa Beekman Group Full time

Job Title: Resort Operations Executive - Mpumalanga Estate

Location: Mpumalanga, Nelspruit

Estimated Salary: R450,000 - R550,000 per annum

About the Role:

This is an exciting opportunity for a seasoned resort manager to join our team at Beekman Group. As a Resort Operations Executive, you will be responsible for overseeing the day-to-day operations of our resort in Mpumalanga, ensuring seamless delivery of services to our guests.

Main Responsibilities:

  • Staff Management: Manage and lead a team of staff, providing guidance and support to ensure excellent service delivery.
  • Maintenance and Repairs: Coordinate regular maintenance of the resort and its facilities, ensuring they are well-maintained and meet our high standards.
  • Guest Relations: Interact with guests, addressing their queries and concerns promptly and professionally.
  • Budgeting and Finance: Monitor and manage budgets, processing relevant documentation to ensure financial accuracy.
  • Shift Work: Be prepared to work shifts, weekends, and public holidays as required.
  • Guest Queries and Bookings: Handle guest-related queries, online booking platforms, and various booking periods.

Requirements:

  • Experience: 3 years' experience in a similar role, preferably in a resort or hospitality setting.
  • Timeshare Experience: Previous experience with timeshare management would be beneficial.
  • HR and IR: Must have Human Resources and Industrial Relations experience to deal effectively with staff matters.
  • Communication Skills: Excellent communication skills, both verbal and written.
  • Deadline Oriented: Ability to work under pressure and meet deadlines.
  • Decision Making: Excellent decision-making skills to ensure effective problem-solving.
  • Driver's License: Un-endorsed Code 08 driver's license required.
  • Computer Literacy: Above-average computer literacy to navigate our systems efficiently.
  • Maintenance Knowledge: General maintenance knowledge or background would be advantageous.
  • F&B and Spa Experience: Experience in Food and Beverage and Health spa operations would be beneficial.

About Us:

Beekman Group is a leading provider of resort management services in South Africa. We pride ourselves on delivering exceptional experiences to our guests while fostering a positive and inclusive work environment for our staff.



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