Assistant Outlet Manager

3 weeks ago


Cape Town, Western Cape, South Africa RareCruit Full time
{"Key Duties and Responsibilities": "Business Operations

  • Ensure compliance to workplace policies, rules, procedures, and standards.
  • Develop and implement new policies and procedures as and when required.


Finance Management

  • Monitor and maintain all selling prices throughout the F&B Department.
  • Implement action plans for areas that show stock shortages.
  • Coordinate accurate and procedural Service Charge distributions.


Performance Management

  • Coordinate the appointment, development, and appraisal of all Food & Beverage associates.
  • Investigate and address cases of misconduct and incapacity.


Operation Performance and Planning

  • Ensure each service period achieves 95% result upon Mystery guest Audit.
  • Coordinate overall planning of Food Production.


Customer Service

  • Liaise with the Executive Chef on a daily basis ensuring a high standard of quality presentation of all food items.
  • Create a rapport with all customers on an on-going basis.


Marketing/Promotions

  • Effective Yield Management to be applied in conference and Banqueting department.
  • Promotional Planning.


Time Management

  • Ensure staff is rostered according to business levels.
  • Monitor Associate Transport.


Training and Development

  • Identify training and development needs of all F&B Supervisors and staff.
  • Develop programmes required.


General

  • Liaise with Ops Surveillance regularly checking that all operational procedures are being adhered to.
  • Ensure that all F&B stock is secured according to procedure at all times.


Standard Duties

  • To have a thorough knowledge of all the facilities and services offered or for sale by the hotel.
  • To maintain at all times the highest standards of appearance and social skills.


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