Assistant Outlet Manager
3 weeks ago
- Ensure compliance to workplace policies, rules, procedures, and standards.
- Develop and implement new policies and procedures as and when required.
Finance Management
- Monitor and maintain all selling prices throughout the F&B Department.
- Implement action plans for areas that show stock shortages.
- Coordinate accurate and procedural Service Charge distributions.
Performance Management
- Coordinate the appointment, development, and appraisal of all Food & Beverage associates.
- Investigate and address cases of misconduct and incapacity.
Operation Performance and Planning
- Ensure each service period achieves 95% result upon Mystery guest Audit.
- Coordinate overall planning of Food Production.
Customer Service
- Liaise with the Executive Chef on a daily basis ensuring a high standard of quality presentation of all food items.
- Create a rapport with all customers on an on-going basis.
Marketing/Promotions
- Effective Yield Management to be applied in conference and Banqueting department.
- Promotional Planning.
Time Management
- Ensure staff is rostered according to business levels.
- Monitor Associate Transport.
Training and Development
- Identify training and development needs of all F&B Supervisors and staff.
- Develop programmes required.
General
- Liaise with Ops Surveillance regularly checking that all operational procedures are being adhered to.
- Ensure that all F&B stock is secured according to procedure at all times.
Standard Duties
- To have a thorough knowledge of all the facilities and services offered or for sale by the hotel.
- To maintain at all times the highest standards of appearance and social skills.
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