Sales Support Coordinator

2 weeks ago


Pinetown, KwaZulu-Natal, South Africa Fouche & Co Recruitment Full time
Position Overview:
As a vital member of our esteemed organization, you will play a crucial role in ensuring operational excellence and customer satisfaction. Our client, a prominent manufacturer and distributor in South Africa, is dedicated to delivering high-quality products and exceptional service.

Key Responsibilities:
  • Process and manage sales orders received through various communication channels.
  • Assist walk-in clients with their inquiries and needs.
  • Confirm product availability and provide accurate pricing information.
  • Maintain and update pricing lists as necessary.
  • Input sales orders accurately into the company system.
  • Generate and manage picking slips, coordinating with warehouse teams.
  • Work closely with logistics to ensure timely order deliveries.
  • Communicate effectively with customers regarding their order status and any potential issues.
  • Address and resolve customer complaints related to sales orders.
  • Keep precise records of customer interactions and order histories.
  • Collaborate with various departments to enhance order processing efficiency.
  • Invoice picking slips accurately upon order dispatch.
  • Organize and file picking slips and proof of deliveries.
  • Provide support to colleagues during their absence.
  • Undertake additional tasks as directed by management.

Qualifications:
  • Matric certificate.
  • 1-2 years of experience in a sales support or customer service capacity.
  • Proficient in Microsoft Office and SAGE Evolution software.
  • Fluency in both English and Afrikaans.
  • Strong communication and interpersonal skills.
  • Meticulous attention to detail and accuracy.
  • Ability to work autonomously and collaboratively.
  • Capacity to prioritize tasks in a dynamic environment.
  • Experience in a manufacturing or distribution setting is advantageous.

Performance Metrics:
  • Order Accuracy Rate: Measures the percentage of error-free sales orders processed.
  • Order Cycle Time: Evaluates the efficiency of order processing from receipt to delivery.
  • Order Fulfillment Rate: Assesses the percentage of orders delivered on time and in full.
  • Customer Satisfaction Rate: Gauges customer contentment with service performance.

Compensation: Market-related remuneration

Working Hours: Monday - Friday, 8 am - 5 pm

**Only shortlisted candidates will be contacted**

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