Insurance Business Partner

4 weeks ago


Johannesburg, Gauteng, South Africa CallForce Full time

We are seeking a skilled Commercial Insurance Specialist to join our team at CallForce. As an Insurance Business Partner, you will be responsible for providing end-to-end service and support to brokers in our commercial contact centre.

This role is focused on servicing broker requests, including enquiries, and providing telephonic/email support to intermediaries, authorised representatives, and broker services.

  • Deal with general insurance and policy-specific enquiries;
  • Issue new policies, maintain policies, renew policies, and handle agri aspects of policies;
  • Assist in resolving insurance queries within required timeframes and compliance requirements;
  • Undertake client follow-ups when policies are cancelled to ascertain reasons and attempt to retain policies;
  • Adjust premiums in line with new asset values;
  • Manage client expectations on expected turnaround times for submitted requests;
  • Adhere to underwriting criteria and regional requirements;
  • Assist in profiling clients with suitable products and underwriting criteria;
  • Advise brokers to ensure clients' needs are met in terms of correct cover and product;
  • Assist in implementing solutions for improvement;
  • Stand in for Consultants during busy periods or absence of key resources.

QUALIFICATIONS AND EXPERIENCE

  • Matric/Grade 12
  • 60 commercial lines FAIS credits
  • A relevant insurance-related qualification (e.g. NQF lev 5) would be advantageous
  • Proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry
  • Minimum of 3 years' experience in short-term insurance commercial lines and/or Agri assets

At CallForce, we value our employees and strive to create a positive work environment. If you are a motivated and experienced Insurance Business Partner looking for a new challenge, please apply.



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