Insurance Business Partner
4 weeks ago
We are seeking a skilled Commercial Insurance Specialist to join our team at CallForce. As an Insurance Business Partner, you will be responsible for providing end-to-end service and support to brokers in our commercial contact centre.
This role is focused on servicing broker requests, including enquiries, and providing telephonic/email support to intermediaries, authorised representatives, and broker services.
- Deal with general insurance and policy-specific enquiries;
- Issue new policies, maintain policies, renew policies, and handle agri aspects of policies;
- Assist in resolving insurance queries within required timeframes and compliance requirements;
- Undertake client follow-ups when policies are cancelled to ascertain reasons and attempt to retain policies;
- Adjust premiums in line with new asset values;
- Manage client expectations on expected turnaround times for submitted requests;
- Adhere to underwriting criteria and regional requirements;
- Assist in profiling clients with suitable products and underwriting criteria;
- Advise brokers to ensure clients' needs are met in terms of correct cover and product;
- Assist in implementing solutions for improvement;
- Stand in for Consultants during busy periods or absence of key resources.
QUALIFICATIONS AND EXPERIENCE
- Matric/Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance-related qualification (e.g. NQF lev 5) would be advantageous
- Proven work experience in commercial, agriculture policy administration, and underwriting within the short-term insurance industry
- Minimum of 3 years' experience in short-term insurance commercial lines and/or Agri assets
At CallForce, we value our employees and strive to create a positive work environment. If you are a motivated and experienced Insurance Business Partner looking for a new challenge, please apply.
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