Technical Support Professional

3 weeks ago


Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time
Job Summary: We are seeking a highly skilled Technical Support Agent to join our dynamic team. As a valued member of our elite support squad, you will provide excellent customer experience through technical support, troubleshoot and resolve customer issues promptly and efficiently, and document and track customer issues and resolutions.

About the Role: This role requires strong attention to detail with a focus on customer service, proven troubleshooting skills, especially with new or complex issues, and excellent communication skills in English (written and verbal).

Responsibilities:
  • Provide technical support to customers via various channels.
  • Troubleshoot and resolve customer issues promptly and efficiently.
  • Document and track customer issues and resolutions.
  • Collaborate with team leaders to enhance customer experiences.


Requirements: To be successful in this role, you should have at least 1-2 years of experience in a technical environment or IT background, with excellent communication skills in English (written and verbal), strong attention to detail with a focus on customer service, and proven troubleshooting skills, especially with new or complex issues.

Benefits: As a Technical Support Agent, you will enjoy a range of benefits, including an above-average fixed salary of R10,500 per month, performance-based bonus, mental health support, language classes, and LinkedIn Learning license.

About Our Client: SA Commercial (Pty) Ltd is a leading commerce platform that simplifies, scales, and enhances customer experiences. We are looking for people who are available immediately, able to work in a 24/7 operating contact center, and willing to work rotational shifts.

  • Cape Town, Western Cape, South Africa Boldr Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Representative to join our team at Boldr. In this role, you will be responsible for providing top-notch technical support to our customers, partners, and colleagues in a fast-paced environment.About the RoleInstall, modify, and repair computer hardware and software systems.Resolve technical...


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    We are seeking a highly skilled Customer Service and Technical Support Professional to join our team at BeBee Professionals. The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries. The ideal candidate will have a degree in Computer Science...


  • Cape Town, Western Cape, South Africa SA Commercial (Pty) Ltd Full time

    • As a valued member of our elite support team, you will provide exceptional customer experience through technical support, serving as the interface between the customer and various departments.• Troubleshoot and resolve customer issues promptly and efficiently, documenting and tracking customer issues and resolutions.• Collaborate with team leaders to...


  • Cape Town, Western Cape, South Africa Electrum Payments Full time

    About the RoleAs an IT Support Specialist at Electrum Payments, you will play a pivotal role in ensuring the smooth operation of our IT systems. This onsite position offers an opportunity to be the go-to expert for resolving technical challenges and empowering our team with reliable technology solutions.


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    We are seeking an IT Support Professional to join our team at beBee Professionals. The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries. The ideal candidate should have a degree in Computer Science or a related field and at least two...


  • Cape Town, Western Cape, South Africa Persona Staff Full time

    **Job Title:** IT Support Professional We are seeking an experienced and skilled IT Support Professional to join our team at Persona Staff. This is a fantastic opportunity for someone who is passionate about delivering exceptional IT support services and has a strong background in technical troubleshooting and problem-solving. About Us:We are a dynamic...


  • Cape Town, Western Cape, South Africa iSON Xperiences Full time

    Technical Support RepresentativeAt iSON Xperiences, we're seeking a skilled Technical Support Representative to join our team. As a key member of our support team, you'll be responsible for delivering exceptional technical support to our clients.Key Responsibilities:Provide timely and professional support to clients via phone, email, and chat.Utilize strong...


  • Cape Town, Western Cape, South Africa Tradelink Full time

    Tradelink is currently seeking a skilled IT Field Technician to join our team in Cape Town.Salary: R250,000 - R350,000 per annumJob DescriptionWe are looking for an experienced and motivated individual to provide technical support and maintenance services to our clients.The ideal candidate will have:A Matric certificateA CompTIA A+ / N+ certification or...


  • Cape Town, Western Cape, South Africa Parvana Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Parvana. As a Technical Support Specialist, you will be responsible for delivering technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.Key Responsibilities:- Deliver technical...


  • Cape Town, Western Cape, South Africa iSON Xperiences Full time

    Key Responsibilities:• Attend to inbound calls in a professional and timely manner, ensuring exceptional customer experience.• Utilize sound technical and troubleshooting abilities to assist and support clients, leveraging MS Office literacy and excellent communication skills.• Build rapport with clients and ensure every interaction is exceptional,...


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    At beBee Professionals, we are committed to delivering exceptional technical assistance and support.We are seeking a highly skilled Technical Support Specialist to join our team in Cape Town, South Africa. This is a fantastic opportunity for an experienced professional to take on a challenging role that requires strong problem-solving skills, excellent...


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The ideal candidate will have a degree in Computer Science or a related field and at least two years of experience in a technical support role. Key responsibilities include troubleshooting technical issues, providing solutions to customer...


  • Cape Town, Western Cape, South Africa Planet10 Full time

    At Planet10, we are looking for a Technical Support Specialist to join our team. The ideal candidate will have excellent communication and problem-solving skills, as well as experience in IT support.About the RoleWe are seeking an experienced Technical Support Specialist to provide top-notch support to our customers. As a Technical Support Specialist, you...


  • Cape Town, Western Cape, South Africa Boldr Full time

    Boldr is a global B-Corp that delivers exceptional Client experiences while creating access to dignified, meaningful work in communities worldwide. We are a diverse team united by our desire to connect people with common values for boldr impact.As a Technical Support Representative at Boldr, you will play a vital role in providing hands-on technical...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    The Legends Agency is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a vital role in ensuring the smooth operation of our engineering processes and systems.**Job Summary:**We are looking for a highly motivated and detail-oriented individual to support our engineering team in various aspects,...


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is seeking a skilled Technical Support Specialist to provide expert assistance and support related to computer systems, hardware, or software. The ideal candidate will have a degree in Computer Science, Information Technology, or a related field, and at least two years of experience in a help desk or technical support role. Key...


  • Cape Town, Western Cape, South Africa MindMatch Consulting Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our dynamic team at MindMatch Consulting. As a key member of our Support Team, you will be the first point of contact for our customers, providing exceptional customer service and technical support via phone and email.Key Responsibilities:Provide first-class technical support to our...


  • Cape Town, Western Cape, South Africa Persona Staff Full time

    About the RoleWe are seeking a highly skilled and motivated IT Support Consultant to join our team at Persona Staff.Job SummaryThe successful candidate will be responsible for providing top-notch technical support to our clients, ensuring their IT systems run smoothly and efficiently. This is an excellent opportunity for someone who is passionate about...


  • Cape Town, Western Cape, South Africa IOCO Full time

    We are seeking an experienced Technical Support Specialist to join our team at IOCO. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our IT systems and providing timely support to our end-users. Your primary responsibility will be to troubleshoot and resolve technical issues, both hardware and...


  • Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is seeking a skilled Network Support Specialist to provide technical support and maintenance of the company's network infrastructure. The ideal candidate will have a strong understanding of network protocols, routing, and switching, as well as experience with network security and monitoring tools. The successful candidate will be...