Key Account Manager

3 weeks ago


Bellville, Western Cape, South Africa Signa Group Full time
Job Purpose
  • The Key Account Manager serves as the primary interface between the client, sales channels, and the Signa Academy.
  • Develop and maintain long-lasting trust relationships with a portfolio of key clients.
  • Identify client needs and align our solutions to achieve mutual satisfaction.
  • Drive sales through the identification of new clients and retention of existing clients to ensure continued revenue growth.
Key Responsibilities
  • Secure, develop, and maintain client relationships with key stakeholders on assigned accounts.
  • Act as a trusted advisor, raising the level and quality of client interactions.
  • Represent the client's interests within the company to ensure service adjustments are made where necessary.
  • Manage adherence to deadlines on client submissions, outstanding client invoices, and learner stipend queries.
Individual Client Reporting
  • Provide learner reports and analysis as required by the client, adhering to agreed deadlines and timeframes.
Stakeholder Relationship Management
  • Liaise with a complex network of stakeholders to ensure business growth and sustainability.
  • Build strategic inter-departmental relationships to help achieve business goals.
Reporting and Coordination
  • Submit relevant reports as agreed with the Manager: National Key Account.
Business Growth
  • Foster existing client relationships and generate new business opportunities.
  • Act as the primary interface between the customer and all relevant divisions.
Competencies and Skills
  • Excellent organizational and communication skills.
  • Highly computer literate with specific reference to MS Excel, Word, and PowerPoint.
  • Customer service orientation with a passion for service excellence.

Signa Academy is committed to providing exceptional learning experiences. As a Key Account Manager, you will play a critical role in building and maintaining relationships with our key clients, driving business growth, and ensuring client satisfaction.


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