Front Desk Manager

1 month ago

Greenstone Hill, Gauteng, South Africa HR Genie Full time

Purpose of the Job:

  • Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.
  • Willingness to conduct group exercise classes.

Key Performance Areas include:

  • Assisting with Club Administration when necessary.
  • Cash management.
  • Communication with members and staff.
  • Managing of Receptionist.
  • Monitoring of access and overrides for staff and members.
  • Reception stock control.
  • Resolving member complaints.
  • Training of Receptionist.

Key Qualifications:

  • Ability to motivate staff and lead by example.
  • Advanced levels of administrative accuracy.
  • Display friendly and efficient qualities that reflect the Planet Fitness way.
  • Display uncompromising levels of honesty and integrity.
  • Have excellent communication skills and be able to liaise at all levels.
  • Intermediate PC skills.
  • Must be able to work shifts.
  • Possess high level energy levels.
  • Previous experience within a front desk or welcome desk position added advantage.
  • Proven track record in managing staff, planning, organising, conflict handling and problem solving.
  • Have reliable transport.

CVs can be sent directly to HR Genie.

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