Customer Service Ambassador for a Luxurious Resort Experience

1 week ago


Paarl, Western Cape, South Africa Santé Wellness Retreat & Spa Full time
Overview

Santé Wellness Retreat & Spa seeks a skilled Customer Service Ambassador to provide exceptional service to our residential guests and customers. As the face of our resort, you will embody the essence of luxury and hospitality, ensuring every guest feels welcome and pampered.

Job Description

Key Responsibilities:

  • Greet residential guests by name, fostering a sense of belonging and personalized attention.
  • Meet and greet customers in a professional and friendly manner, setting the tone for an exceptional experience.
  • Become familiar with menu offerings, wine lists, and drinks to provide detailed information and recommendations.
  • Take food and drink orders promptly and accurately, utilizing the POS system to ensure seamless transactions.
  • Communicate effectively with the kitchen regarding orders, requests, or issues, maintaining a smooth workflow.
  • Ensure all bills are accurate, adhering to high standards of customer satisfaction.
  • Contribute to a clean and organized environment, reflecting the resort's commitment to excellence.
  • Participate in ad-hoc duties, such as bar, day spa, Forum, and pool service, demonstrating adaptability and teamwork.
  • Adhere to Health and Safety requirements, prioritizing guest safety and well-being.
  • Provide exceptional customer service at all times, responding promptly to guest requests and concerns.
  • Play a role in promoting a positive team dynamic, assisting management and colleagues as needed.
Compensation and Benefits

We offer a competitive salary of $40,000 per year, commensurate with experience. Additionally, you will enjoy a range of benefits, including access to our luxurious facilities, comprehensive training programs, and opportunities for career growth and development.



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