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Operations Director

1 month ago

Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Description

Job Title: Operations Manager

At WNS Global Services, we are seeking an experienced Operations Manager to lead our team.

Main Responsibilities

· Deliver contractual and commercial performance through cost and profitability management.

· Create a high-performing, highly-engaged team through modeling desired leadership behaviours, effective coaching, performance management and recognition.

· Ensure compliance to all relevant process and regulatory standards.

· Control and minimise costs.

· Drive continuous improvement and create value by delivering excellent customer experience.

Key Skills and Qualifications

· Leadership skills with a proven track record of 3 years' experience in a similar role.

· Change management, effective coaching skills and commercial acumen.

· Planning and organisational skills with MS Office at an advanced level.

· Experience in a contact center/BPO environment and insurance industry experience is essential.

Additional Requirements

Candidates are required to have fibre or live in a fibre-enabled area and be available to work afternoon and night shifts – Monday to Sunday (rotational shifts).