Workshop Operations Manager
2 weeks ago
Key Responsibilities:
- Oversee the workflow and productivity of the workshop team.
- Ensure effective management of workshop staff, including training and motivation.
- Meet quality and productivity objectives, with a focus on 'FIX RIGHT FIRST TIME.'
- Control workshop expenses, tool equipment, and warranty failed material.
- Repair and maintain vehicles as required.
- Distribute jobs efficiently and liaise with technical and service advisors.
- Plan for carry-overs and maintain quality of job cards.
- Enhance customer experience.
Requirements:
- Matric/Grade 12 qualification.
- Diploma or degree in a related field is advantageous.
- Master certification or other franchise is beneficial.
- Qualified technician with NTC 3.
- Unendorsed Code 08 driver's license.
- Ability to work overtime if required.
Experience:
- Minimum three years' experience in a similar role within the industry.
- Computer literate.
- Knowledge in interpreting and implementing strategic plans.
- A proven track record in Customer Service.
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