Supply Chain Orchestration Platform Manager

1 month ago


Kempton Park, Gauteng, South Africa DSV Full time
Main Purpose of the Role

We are seeking an experienced Business Support Manager with a strong technical background in the supply chain warehousing and transport sector, specializing in supply chain orchestration platform software. The ideal candidate will have extensive expertise in complex platform configurations, interface integrations, troubleshooting, user support, solution documentation, testing, development, team leadership, and budget management.

Duties and Responsibilities
  1. Managing and leading a technical support team.
  2. Accountability as the technical lead for support and cost management.
  3. Receiving, assessing, resolution, and communications of systems issues.
  4. Relationship management between business, internal, and external service providers.
  5. Delivering suitable systems uptime and quality of service to business and its customers.
  6. Translation of business requirements or challenges into technical specification proposals.
  7. Design, document, and implementation of systems changes and enhancements.
  8. Lead testing of new systems services, products, process changes, or enhancements.
  9. Maintain system-related documentation, including data security, design flows, and user guidelines.
  10. Continuous evaluation and optimization of systems processes, interfaces, protocols.
  11. Deliver sustainable and efficient business user training on existing and new system functionalities.
  12. Monitoring and mitigation action to systems-related performance or functionality challenges.
  13. Active contribution to the effectiveness, efficiency, and user friendliness of the systems.
Added Advantages for the Role

Experience in supply chain logistics in the following sectors: FMCG, Fashion & Apparel, Footwear, Cosmetics, and Production logistics.

Experience and know-how in terms of building and administration of business intelligence tools such as Power BI or an equivalent.

Experience and proven track record of managing operating expense and capital budgets.



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