Customer Experience Specialist
1 month ago
We are seeking a highly skilled and dynamic Customer Engagement Consultant to join our team at ikeja. As a key member of our customer support team, you will play a crucial role in delivering an exceptional customer experience.
Key Responsibilities- Respond to and resolve customer queries across multiple channels, including WhatsApp, email, in-app communication, and social media.
- Collaborate with the Network Operations Center (NOC) to escalate unresolved issues and ensure swift action.
- Meet and exceed key performance indicators (KPIs) related to response times, resolution times, customer satisfaction, and ticket management.
- Contribute to the continuous improvement of customer response protocols and identify opportunities for process improvements to enhance team efficiency and reduce repeat queries.
- Matric certificate and any related studies or a degree is advantageous.
- Experience in a call center environment or a similar role for 1 year or more.
- Fluency in English and either Amharic or Somali.
- Previous collaboration with Network Operations Centers (NOC) is an advantage.
- Exceptional communication skills, with a strong customer-oriented mindset and problem-solving abilities.
At ikeja, we're committed to bridging the digital divide and unlocking the potential of underserved communities. We're looking for passionate individuals who share our vision and are eager to make a meaningful impact.
Benefits- The opportunity to grow both in your personal and professional capacity.
- Free ikeja internet at your home (If you are in a coverage area) after successfully passing probation period.
- Health insurance and provident fund.
- Access to an online wellness platform, providing free and confidential support from licensed therapists.
-
Customer Experience Specialist
5 days ago
Midrand, Gauteng, South Africa ikeja Full timeAbout the RoleAs a Customer Experience Specialist, you will be the primary point of contact for our customers, ensuring an exceptional experience throughout their journey with ikeja.This role is crucial in delivering customer satisfaction and loyalty by effectively managing and resolving customer queries across multiple channels.Your key responsibilities...
-
Customer Experience Specialist
3 weeks ago
Midrand, Gauteng, South Africa ikeja Full timeAbout the Role:Deliver Exceptional Customer ExperienceAs a Customer Engagement Consultant at ikeja, you will be the first point of contact for our customers, guiding them through their entire journey with our company. You will play a crucial role in delivering an outstanding customer experience by effectively managing and resolving customer queries across...
-
Customer Experience Director
2 days ago
Midrand, Gauteng, South Africa ikeja Full timeJob SummaryWe are seeking a highly skilled Customer Experience Director to lead our Customer Engagement Team. This role is crucial in ensuring exceptional customer service, meeting key performance targets, and driving continuous and strategic process improvements to enhance the overall efficiency of our department.The ideal candidate will have a strong...
-
Customer Experience Manager
21 hours ago
Midrand, Gauteng, South Africa People Dimension Full timeAbout People DimensionAt People Dimension, we strive to provide exceptional customer service and support.Job SummaryWe are seeking a skilled Customer Experience Manager to join our team. This role will be responsible for handling customer escalations and serving as an intermediary between the customer service team and repair technicians.Key...
-
Customer Experience Advocate
20 hours ago
Midrand, Gauteng, South Africa ikeja Full timeAbout the RoleWe are seeking a skilled Customer Engagement Consultant to join our team at ikeja. The ideal candidate will be fluent in English and Amharic or Somali, with excellent communication skills and a strong customer-oriented mindset.Key ResponsibilitiesRespond to and resolve customer queries across multiple channels: WhatsApp, email, in-app, social...
-
Customer Service Experience Manager
5 days ago
Midrand, Gauteng, South Africa People Dimension Full timeJob SummaryWe are seeking a Customer Service Experience Manager to join our team at People Dimension.Key Responsibilities:Handle customer escalations in a professional manner, ensuring timely resolution and maintaining a positive relationship with our customers.Serve as an intermediary between the customer service team and repair technicians, facilitating...
-
Midrand, Gauteng, South Africa Autorecruit Full timeWe are seeking a skilled and professional Customer Experience Representative to join our team at Autorecruit. This role offers an exciting opportunity to provide exceptional service to clients in the automobile industry.The ideal candidate will possess excellent communication skills, a passion for delivering high-quality customer experiences, and the ability...
-
Customer Service Operations Specialist
2 hours ago
Midrand, Gauteng, South Africa Fusion Personnel Full timeJob OverviewFusion Personnel is seeking a highly skilled Customer Service Operations Specialist to join our team. As a key member of our customer service team, you will play a crucial role in delivering exceptional customer experiences and ensuring the highest level of satisfaction.About the RoleThis is a challenging and rewarding opportunity for an...
-
Customer Service Representative
2 days ago
Midrand, Gauteng, South Africa Dis-Chem Pharmacies Full timeAbout the RoleWe are seeking a skilled Customer Service Representative to join our team at Dis-Chem Pharmacies. As a key member of our retail staff, you will provide exceptional customer service and support in ensuring a world-class shopping experience.
-
Senior Customer Service Specialist
3 weeks ago
Midrand, Gauteng, South Africa Organon Full timeJob DescriptionAbout OrganonOrganon is a global healthcare company dedicated to delivering innovative solutions for women's health. Our mission is to make a world of difference for women, their families, and communities.Job SummaryWe are seeking a highly motivated and experienced Senior Customer Representative to join our team. As a Representative, you will...
-
Customer Relations Expert
20 hours ago
Midrand, Gauteng, South Africa Organon Full timeAbout the Role:We are seeking a highly skilled Customer Relations Expert to join our team in South Africa. As a Senior Customer Representative, you will play a critical role in promoting our pharmaceutical and medical products to healthcare professionals.Key Responsibilities:Liaise with healthcare professionals to increase awareness and adoption of our...
-
Senior Customer Representative
1 month ago
Midrand, Gauteng, South Africa Organon Full timeJob Title: Senior Customer RepresentativeJob Summary:Organon is seeking a highly motivated and experienced Senior Customer Representative to join our team. As a Senior Customer Representative, you will be responsible for building and maintaining strong relationships with healthcare professionals, increasing awareness and use of our pharmaceutical and medical...
-
Customer Service Representative
5 days ago
Midrand, Gauteng, South Africa Organon Full timeAbout the RoleWe are seeking an experienced Customer Service Representative to join our team in Eastern Cape, South Africa. As a key member of our sales force, you will be responsible for promoting and selling our pharmaceutical products to healthcare professionals and managing budgets.Key ResponsibilitiesLiaise with healthcare professionals to increase...
-
Automotive Events Specialist
3 weeks ago
Midrand, Gauteng, South Africa Select Motor Recruitment Full time**Job Title:** Automotive Events Specialist**Job Summary:We are seeking an experienced Automotive Events Specialist to join our team at Select Motor Recruitment. As an Automotive Events Specialist, you will be responsible for planning and coordinating various events, including customer loyalty programs, customer events, and marketing...
-
Equipment Maintenance Specialist
1 week ago
Midrand, Gauteng, South Africa Flink Recruitment Full timeFlink Recruitment is seeking a skilled Equipment Maintenance Specialist to join our team. This permanent employment opportunity is located in Midrand, Gauteng.About the RoleWe are looking for a detail-oriented and technically skilled individual to maintain and repair cleaning equipment. As an Equipment Maintenance Specialist, you will be responsible for...
-
HVAC Field Service Specialist
4 weeks ago
Midrand, Gauteng, South Africa Execustaff Recruiting Services Full timeJob SummaryWe are seeking a highly skilled HVAC Field Service Specialist to join our team at Execustaff Recruiting Services. As an HVAC Field Service Specialist, you will be responsible for providing technical support and services to our customers in the field.Key ResponsibilitiesProvide technical support and services to customers in the field, including...
-
Credit Management Specialist
1 week ago
Midrand, Gauteng, South Africa People Dimension Full timeJob Title: Credit Management SpecialistWe are seeking an experienced Credit Management Specialist to join our team at People Dimension. This role is responsible for coordinating the debts of existing creditors and deciding whether to grant credit and manage all borrowed or owed money to business activities.Key Responsibilities:Conduct market visits to assess...
-
Service Desk Resolution Specialist
7 days ago
Midrand, Gauteng, South Africa Datacentrix Full timeJob DescriptionAt Datacentrix, we are seeking a skilled Service Desk Resolution Specialist to join our team. This role plays a critical part in ensuring that our customers receive timely and effective support.Key Responsibilities:Incident Management: The successful candidate will be responsible for managing incidents from start to finish, including logging,...
-
Business Insurance Specialist
1 month ago
Midrand, Gauteng, South Africa Sanlam Full timeAbout MiWayMiWay is a direct financial services company that offers a range of insurance products to individuals and businesses. We are passionate about providing exceptional customer service and building strong relationships with our clients.Job SummaryWe are seeking a highly motivated and experienced Commercial Insurance Specialist to join our team. The...
-
Digital Operations Specialist
1 month ago
Midrand, Gauteng, South Africa TalentCru Full timeJob Title: Digital Operations SpecialistAre you a detail-oriented and analytical professional looking for a challenging role in digital operations? We are seeking a skilled Digital Operations Specialist to join our team at TalentCru.Job Summary:The Digital Operations Specialist will be responsible for ensuring the smooth operation of our digital channels,...