Lead Beverage Specialist

1 week ago


Pretoria, Gauteng, South Africa HR Supreme Full time

Job Title: Lead Beverage Specialist

About the Role:

We are seeking a skilled and experienced Beverage Specialist to lead our team in providing exceptional customer service and crafting high-quality beverages. The ideal candidate will have a passion for coffee, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Crafting Beverages:
    • Prepare and serve a variety of specialty drinks using prescribed recipes and techniques.
    • Maintain consistency and quality of each beverage prepared.
    • Clean and maintain equipment, including espresso machines and grinders.
  • Customer Service:
    • Greet all customers with a friendly and welcoming demeanor.
    • Provide exceptional customer service by understanding customer needs and making recommendations when necessary.
    • Handle customer complaints professionally and resolve issues promptly.
  • Cash Handling and Inventory Management:
    • Process payments accurately using the cash register.
    • Ensure that the cash register is balanced at the end of the shift.
    • Assist with ordering and restocking supplies as needed.
  • Team Collaboration and Development:
    • Collaborate with other team members to ensure smooth operation of the coffee shop.
    • Assist in training new employees as needed.
  • Compliance and Safety:
    • Adhere to all company policies and procedures.
    • Comply with all health and safety regulations.

Requirements:

  • Experience:
    • Previous experience as a Barista or in a similar role is preferred.
  • Skills and Qualifications:
    • Knowledge of coffee brewing methods and equipment.
    • Excellent customer service skills.
    • Strong communication skills.
    • Ability to work in a fast-paced environment.
    • Attention to detail and strong organizational skills.

Working Conditions:

  • The Beverage Specialist will work in a café environment with a high volume of customers.
  • May require early morning, late evening, weekend, and holiday shifts.

Estimated Salary: $40,000 - $60,000 per year, based on experience and qualifications.



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