Content Coordinator

3 weeks ago


Cape Town, Western Cape, South Africa Persona Staff Full time

The Content Coordinator role is an exciting opportunity to join Persona Staff as we continue to grow and expand our publishing services.

Job Description

We are seeking a highly skilled and organized Editorial Support Specialist to join our team. In this role, you will be responsible for ensuring the highest quality of work in the initial manuscript quality and permission checks, as well as implementing checks at various process points to evaluate the standard of work/task.

Your primary responsibilities will include:

  • Conducting thorough manuscript quality and permission checks to maintain the highest standards;
  • Implementing checks and corrective actions to ensure compliance with required standards;
  • Applying standard procedures to enhance customer experience;
  • Transmitting actions and decisions onto the workflow management system;
  • Monitoring timeliness and taking corrective action to resolve delays;
  • Liaising with authors, editors, and reviewers to provide support with publishing-related queries.

To succeed in this role, you will need excellent communication skills, both written and verbal, as well as strong English language skills (read, write, understand, and speak). A relevant undergraduate degree, such as a Bachelor's degree in English and Linguistics, is also essential.

We offer a competitive salary of $55,000 per year, making this an attractive opportunity for those looking to advance their careers in publishing.

In addition to your annual salary, you will also receive excellent benefits, including health insurance, retirement planning, and paid time off.

Requirements
  • A relevant undergraduate degree, e.g., bachelor's degree in English and Linguistics;
  • Customer Service experience;
  • Strong communication skills - both written and verbal;
  • Excellent English (read, write, understand, and speak) language skills are a requirement;
  • Good language skills in any of the following official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, Setswana (understand and read);
  • Excellent MS Office skills (especially in MS Word, Excel, and Outlook);
  • Highly organised and self-motivated, with strong time-management and project management skills;
  • Able to work well under pressure in an open-plan environment;
  • Able to work independently and as part of a team.

This is an exciting opportunity to join a dynamic team and contribute to the success of Persona Staff. If you are a motivated and detail-oriented individual who is passionate about publishing, we encourage you to apply for this role.


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