Experienced Debt Recovery Specialist

2 weeks ago


Cape Town, Western Cape, South Africa NCR Management Centre Full time
Job Overview

NCR Management Centre, a leading debt collection services provider, is seeking an experienced Senior Collections Agent to join our team. As a key member of our department, you will be responsible for proactively contacting clients via telephone and in writing to drive collections, working to agreed quality standards and timescales, managing complaints, and ensuring compliance.

Key Responsibilities

* Proactively contact clients via telephone and in writing to drive collections
* Work to agreed quality standards and timescales
* Manage complaints and ensure compliance
* Liaise with colleagues throughout the business and externally with clients
* Deal with client queries and internal queries within agreed SLAs to reduce client debt
* Maintain client-related information on systems to required standards to progress work, maintain accurate records, identify gaps in client records, and proactively collect information

Requirements

* At least 12 months' collection experience in a Call Centre environment is essential
* Strong understanding of debt collection
* Computer literate
* People management skills
* Leadership skills
* Excellent verbal and written communication skills
* Good negotiation skills
* Decision-making and analytical skills
* A high level of understanding, patience, and empathy to navigate difficult client conversations with professionalism under pressure
* Team player with a disposition to learn
* Objection handling ability

Estimated Salary Range: R250,000 - R350,000 per annum (dependent on qualifications and experience)

This is an excellent opportunity for an experienced professional to take their career to the next level in a dynamic and supportive environment. If you have the skills and passion to succeed in this role, please submit your CV for consideration.

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