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Technical Support Specialist Mandarin

1 month ago

Johannesburg, Gauteng, South Africa The Legends Agency Full time

We are seeking a dedicated and experienced Technical Support Specialist fluent in Mandarin to join our team at The Legends Agency in Sandton, Johannesburg.

With 1-3 years of experience in a service desk or technical support role, the ideal candidate will have a proven track record of managing service requests and resolving technical issues efficiently.

The successful candidate will be responsible for handling incoming service requests and incidents from Mandarin-speaking users, accurately logging and categorizing issues in the service management system, and prioritizing and escalating issues as necessary.

This is an exciting opportunity for a highly skilled and motivated individual to provide timely and effective support to our Mandarin-speaking clients.

Key Responsibilities:

  • Handle incoming service requests and incidents from Mandarin-speaking users
  • Accurately log and categorize issues in the service management system
  • Prioritise and escalate issues as necessary, ensuring timely resolution or appropriate dispatch to specialised support teams
  • Provide immediate assistance and resolution to common technical issues
  • Troubleshoot and resolve issues efficiently during the initial contact
  • Follow up on unresolved issues to ensure they are addressed in a timely manner
  • Deliver exceptional customer service with a focus on clear, empathetic communication
  • Maintain a high level of professionalism and courtesy while managing user expectations
  • Document all interactions and resolutions in accordance with company policies
  • Keep up to date with the latest technology trends and updates relevant to service desk operations
  • Contribute to the creation and maintenance of knowledge base articles and support documentation
  • Identify and suggest improvements to service desk processes and procedures
  • Participate in training and development opportunities to enhance skills and knowledge

Experience Requirements:

  • 1-3 years of experience in a service desk or technical support role
  • Proven track record of managing service requests and resolving technical issues efficiently
  • Experience supporting Mandarin-speaking users is essential

Qualifications:

  • CompTIA A+
  • CompTIA Network+
  • Microsoft Certified Professional (MCP)
  • Applicable Skillsoft courses or other relevant technical training

Salary: R30k per month, offering a competitive salary and benefits package.