Insurance Policy Administrator
3 weeks ago
Job Purpose:
Hollard Recruitment seeks a skilled Insurance Policy Administrator to provide efficient administrative support for the servicing and operations of accident and health insurance policies.
Key Responsibilities:
- Technical Expertise: Work within delegated underwriting authority limits, maintain underwriting best practices, and adhere to service level agreements.
Policy Servicing:
- Responsible for full policy servicing, including issuance of adjustments, declarations, and endorsements.
- Verify client information and validate policy details.
- Ensure timely issuance of policy documents in accordance with regulatory requirements.
- Communicate effectively with internal and external partners and stakeholders.
- Record keeping of all policy contracts and correspondence.
Operations Support:
- Maintain accurate records and databases.
- Perform data capturing and data validation tasks.
- Assist with reporting and statistical analysis.
- Participate in internal audits and compliance checks.
Customer Service:
- Provide exceptional customer service via phone, email, and written correspondence.
- Resolve client complaints and manage escalation matters.
- Build strong relationships with partners.
Compliance and Risk Management:
- Ensure adherence to all regulatory requirements.
- Maintain confidentiality and handle sensitive information securely.
- Identify and report potential risks or compliance issues.
Team Participation:
- Contribute to the betterment of the team, products, services, and efficiencies.
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