Senior Splunk IT Service Intelligence Specialist

1 week ago


Johannesburg, Gauteng, South Africa FrostByte Digital Full time
FrostByte Digital: Seeking Experienced Splunk Engineer

Estimated Salary: $120,000 - $180,000 per annum

About the Role:

We are seeking a highly skilled Splunk Engineer to join our team at FrostByte Digital. As a key member of our operations team, you will be responsible for implementing, configuring, and managing our Splunk IT Service Intelligence (ITSI) platform.

Key Responsibilities:
  • Implementation & Configuration:
    • Design, implement, and configure Splunk ITSI to meet business needs.
    • Develop and configure key performance indicators (KPIs), service health scores, and service monitoring dashboards.
    • Integrate data from various sources into Splunk ITSI.
  • Monitoring & Maintenance:
    • Monitor the performance and health of services using Splunk ITSI.
    • Perform regular maintenance and updates to ensure optimal performance.
    • Troubleshoot and resolve issues related to Splunk ITSI and data sources.
  • Data Analysis & Reporting:
    • Analyze data to identify trends, irregularities, and potential problems affecting IT services.
    • Create reports and visualizations to provide insights into service health and performance.
    • Develop custom dashboards and alerts to support proactive monitoring and incident response.
  • Collaboration & Support:
    • Work closely with IT operations, development, and security teams to understand their monitoring needs.
    • Provide training and support to end-users on how to effectively use Splunk ITSI.
    • Participate in on-call rotations and provide support during major incidents.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 5 years of experience working with Splunk, including 2 years with Splunk ITSI.
  • Strong understanding of IT service management principles and practices.
Preferred Qualifications:
  • Splunk certifications such as Core Certified Power User or ITSI Certified Admin.
  • Experience in DevOps or Agile environments.
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.


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