Senior Splunk IT Service Intelligence Specialist
1 week ago
Estimated Salary: $120,000 - $180,000 per annum
About the Role:We are seeking a highly skilled Splunk Engineer to join our team at FrostByte Digital. As a key member of our operations team, you will be responsible for implementing, configuring, and managing our Splunk IT Service Intelligence (ITSI) platform.
Key Responsibilities:- Implementation & Configuration:
- Design, implement, and configure Splunk ITSI to meet business needs.
- Develop and configure key performance indicators (KPIs), service health scores, and service monitoring dashboards.
- Integrate data from various sources into Splunk ITSI.
- Monitoring & Maintenance:
- Monitor the performance and health of services using Splunk ITSI.
- Perform regular maintenance and updates to ensure optimal performance.
- Troubleshoot and resolve issues related to Splunk ITSI and data sources.
- Data Analysis & Reporting:
- Analyze data to identify trends, irregularities, and potential problems affecting IT services.
- Create reports and visualizations to provide insights into service health and performance.
- Develop custom dashboards and alerts to support proactive monitoring and incident response.
- Collaboration & Support:
- Work closely with IT operations, development, and security teams to understand their monitoring needs.
- Provide training and support to end-users on how to effectively use Splunk ITSI.
- Participate in on-call rotations and provide support during major incidents.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience working with Splunk, including 2 years with Splunk ITSI.
- Strong understanding of IT service management principles and practices.
- Splunk certifications such as Core Certified Power User or ITSI Certified Admin.
- Experience in DevOps or Agile environments.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
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