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Sales Representative

1 month ago

East London, South Africa Omnia (Pty) LTD Full time

**Overview**:
Focus on meeting personal sales targets, new business development, maintaining customer relationships, and troubleshooting specific customer problems, and increase profit contribution and loyalty from business with key customers.

**Qualifications**:

- Grade 12 (Matric) / University (First degree)

**Experience**:

- Experienced practitioner able to work unsupervised (13 months to 3 years)

**Duties**:
**Customer Relationship Development / Prospecting**:
Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships

**Customer Needs Clarification**:
Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer

**Sales Opportunities Creation**:
Develop a personal network within the sales territory and represent the organization at trade shows and other events

**Sell Customer Propositions**:
Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations

**Customer Relationship Management (CRM) Data**:
Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities

**Operational Compliance**:
Identify, within the team, instances of non-compliance with the organization's policies and procedures

**Performance Management**:
Respond to personal objectives and use performance management systems to improve personal performance

**Personal Capability Building**:
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential

**Job Competencies**:
**Knowledge**:
Customer-focused approach

Initiates compelling sales conversations

Knows the buying influences

Understands buying influencer needs

Builds rapport

In-Depth questioning

Review and reporting

Understands customer needs

Understands issues/motivations

Closes effectively

Diagnoses needs with questions

Effectively presents solutions

Navigates customer challenges

Negotiates strategically/tactically

Pre-call preparation

Prospecting

Strengthens customer connections

**Core Behavioural Competencies**

Ensures accountability

Instils trust

Interpersonal savvy

Manages complexity

Communicates effectively

Plans and aligns

Builds networks

**Functional / Technical Competency**

Sales and marketing

Word processor software

Spreadsheet expertise

Database user interfaces and queries

Data mining and machine learning

Information retrieval and searching

Electronic mail expertise

**General**: