Mandarin Speaking Service Desk Agent

2 weeks ago


Johannesburg, South Africa Optim-G Full time

Speak, Read, Write and understand Mandarin / English
Good, professional telephone etiquette
Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
Ensure that all calls are logged within ITSM tool as per the required operational processes.
Assist team with work overload as and when required and ensure general administration work is up to date.
Ensure high level of customer liaison is always maintained and interaction is conducted in a highly professional manner.
Follow appropriate escalation procedures as and when required.
Ensure adherence to respective client specific Operational Manuals.
Must be Mandarin or Chinese Speaking
Must have A+, N+, ITIL v3 or V4
1-2 Years’ experience in an IT service desk environment
1-2 Years’ Customer service experience
1-2 Years’ experience in First call resolution
Between 1 - 3 Years



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