Service Specialist Global Grade 09

1 week ago


Boksburg, South Africa Barloworld Equipment Full time

**Key Outputs**
- Technical expert providing technical assistance through investigation, reporting and communication on technical issues related to maintenance and product improvement to ensure adherence to OEM standards and customer requirements.
- Providing technical expert assistance to business and customers
- Provide technical information to business for effective repair, service and maintenance of earthmoving equipment components
- Assist Quality to developed **Cat Inspect** condition checklists for BRC components.
- Assist with **warranty claim process and validation**:

- Compile failure / condition reports to conform to BRC quality standards
- Ensure component repairs have the **latest service letter/literature updates** (Key focus)
- Analysis, reporting and resolution of product health and issues
- Assist in Service-related Projects
- Resolve general technical queries internal and supplier related.
- Gather relevant data to support failure / condition reports
- Create SIMS reports for all repairs
- Timeous, accurate and factual reporting of information
- Support technical representatives with technical decision making
- Effective self-management and performance ownership
- Drive Individual Development action plan
- Utilise appropriate technology to develop own competence e.g. Cat DPC, etc.

**Qualification, Experience and Competencies**
- Qualified Technician in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic / Heavy Equipment Mechanic)]
- 3 years post qualification experience in field service, workshop or component rebuild environment
- Component experience will be an added advantage
- Applied failure analysis Level 1 & 2 will be added advantage
- Computer literacy (MS Office and applicable Caterpillar Software, Cat Inspect, SIS, ET, VIMS, etc)
- Understanding the warranty process and reporting of data to Caterpillar
- SOS interpretation will be an added advantage
- Analytical Thinking (L1)
- Attention to Detail (L2)
- Verbal and Written Communication (Including listening) (L1)
- Teamwork (L1)
- Time & Self-Management (L1)
- Technical Report Writing Competence (L2)
- Technical Troubleshooting (L2
- Mechanical Reasoning (L2)
- Applicable product knowledge
- Drivers license - Code B



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