Operations Scheduler
2 months ago
PURPOSE
A scheduler ensures all bookings are loaded on MIS or other systems and schedules by optimizing routes and allocating drivers and vehicles to trips. The scheduler is responsible for collaborating with fleet, brand ambassadors & bookings agents to ensure all trips and changes are captured and optimized.
1. GENERAL DESCRIPTION
A scheduler must plan and schedule the company transportation to ensure organizational objectives are met as instructed by management. Required to monitor MIS and assist the team leader and hub in managing the detailed transport activities, and proactively address scenarios in which there is a delay, changes, additional trips, breakdowns, or shortage of busses.
2. PRINCIPAL DUTIES AND RESPONSIBILITIES
2.1. Allocate all trips booked to a vehicle and driver
a. Ensure all exceptions and customs on the system are managed
b. Routes are optimized continuously as bookings change or get added
c. Ensure devices matching vehicles are populated with the necessary work
d. Ensure scheduling efficiencies and proactively raise and address methods on continuous improvements
2.2. Focus on route planning to ensure efficiency
2.3. Monitor MIS system and report all system errors as well as make corrections
2.4. Manage MIS to ensure data accuracy
2.5. Monitor device issues and ensure proper device maintenance records
2.6. Assist in monitoring all trips to ensure on time
2.7. Act where necessary to improve customer experience and support drivers in doing so
2.8. Ensure all trips are recorded to be invoiced
2.9. Liaise with drivers, sub-contractors, and hub on operational matters, routes, and requests
2.10. Allocate vehicles using fleetio or a similar system
2.11. Keep the Team Leader informed of the state of operations
2.12. Keep excellent records of operations activity and monitor the fair distribution of work
2.13. Report any instance of adverse customer service
2.14. Any other task the company may reasonably ask you to undertake
2.15. Checking that trips are correctly completed on MIS
2.16. Identify operational training needs
2.17. Support drivers and team in the event of an accident to comply with company procedures
3. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
3.1. Attention to detail & accuracy
3.2. Professional communication approach with all parties
3.3. Sound leadership approach that is fair and consistent
3.4. Professionally and promptly communicate errors that have been identified
3.5. Submission of incident reports for the day
3.6. Organised and follow up on missing data and reporting of staff that delay this process through incomplete trip changes & submission Monitoring and managing several different bus services simultaneously
3.7. Knowing when to intervene to optimise customer experience
3.8. Managing calmly under pressure
3.9. Planning skills
3.10. Maintain a high level of productivity
3.11. Collaboration with team
3.12. Maintaining brand and company standards
3.13. Work independently and demonstrate self-discipline in execution
3.14. Ensuring the operation is managed effectively and changes to routes or diversions are clearly communicated
3. MINIMUM REQUIREMENTS (What is required to perform the Essential Duties?)
3.1. 4 Years Previous experience relevant to the post
3.2. Professionalism, planning, and control under pressure
3.3. Intermediate computer skills in word, excel, outlook, MIS, and other systems
3.4. Matric
3.5. Logistics experience
3.6. Routing experience
3.7. Knowledge of Cape Town and its surrounds
3.8. Logistics certification is benefitial
Ability to commute/relocate:
- Parow, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Scheduling: 1 year (preferred)
- Customer Service: 1 year (preferred)
-
Operations Scheduler
5 months ago
Parow, South Africa HG Travelling Services Full timePURPOSE (Include primary accomplishments, products, and services, who benefits from them and how.) A scheduler ensures all bookings are loaded on MIS or other systems and schedules by optimizing routes and allocating drivers and vehicles to trips. The scheduler is responsible for collaborating with fleet, brand ambassadors & bookings agents to ensure all...
-
Operational Team Leader
5 months ago
Parow, South Africa HG Travelling Services Full timeThis position is responsible for establishing and maintaining a smooth operation of all Transportation in HG Travelling Services. Provides general supervision of all transportation, drivers, and administrative staff on shift. Primary responsibility is to make sure that all scheduled employees are on the job at the start of the shift or at the scheduled...
-
Operations Coordinator
5 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:18244**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Operations Co-ordinator: TFG Connect** **A challenging position exists within the Financial Services Contact Centre for a...
-
Operations Coordinator: Publishing
5 months ago
Parow, South Africa The Foschini Group Full time**Job ID**:18241**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Operations Co-ordinator: Telemarketing** **A challenging position exists within the Financial Services Contact Centre for a...
-
Senior Catering Operations Manager
6 months ago
Parow, South Africa Western Province Caterers Full timeWe are recruiting for a **Senior Catering Manager** to join our awesome team. **Job Classification**: Permanent The **Senior Operations Catering Manager** will be responsible for monitoring the quality of the food, service and making sure that the business unit performs well. **Duties & Responsibilities**: - Discuss catering arrangements; - Plan menu and...
-
Packaging Operations Manager
4 weeks ago
Parow, Western Cape, South Africa HR Genie Full timeJob SummaryHR Genie is seeking a highly skilled and experienced Packaging Supervisor to lead their Packing and Filling Department. The successful candidate will be responsible for ensuring efficient supervision of staff and managing production activities to meet quality standards.Key Responsibilities:Oversee the opening and closing of production lines...
-
Transport Manager
2 months ago
Parow, South Africa HG Travelling Services Full timeThis position is responsible for establishing and maintaining a smooth operation and helps provide 24-hr coverage of drivers and the fleet in accordance with contractual requirements. Provides general supervision of all transportation, drivers and administrative staff. Primary responsibility is to make sure that all scheduled employees are on the job at the...
-
Fleet Controller
5 months ago
Parow, South Africa Workersweb Full timeDescription of Duties Fleet Controller manages the daily running of a fleet of vehicles. You might organise timetables or schedules and make sure vehicles are ready when required. Fleet Controllers organise a team of drivers and ensure vehicles are properly serviced and maintained Planning and scheduling of daily operations. Solving depot queries in order...
-
Transport Regulator
2 days ago
Parow, South Africa HG Travelling Services Full time**Purpose**: A regulator records arrival and departure times of busses at terminal points to ensure buses keep to routes and schedules and liaises with drivers and passengers **General Description**: You must monitor the transportation to ensure organizational objectives are met as instructed by management. You will monitor and assist supervisors in...
-
Project Lead
3 months ago
Parow, South Africa Stowe Holdings (PTY) LTD Full timeThe core purpose of the position is to: Always act in accordance to the Asset Management & Company Policy The core purpose of the position is to be able to manage the administration and coordination of various resources & tools in the implementation of small to large scale projects in a cost-effective manner and against pre-defined timelines, using asset...
-
Logistics Supervisor Supply Chain
1 week ago
Parow, South Africa Peninsula Beverage Company Full timeIn this role you are responsible for coordinating stock movement between Distribution Centres. To co-ordinate products (fulls, empties and AB’s) to ensure stock availability at all times. - Stock Balance Control - Scheduling - Liaise with Production and Warehouse - Lead Team - Time and Attendance (TnA) - SHEQ Responsibilities Skills, Experience &...
-
Project Administrator
5 months ago
Parow, South Africa Sakh'iKhaya Suppliers Full timeResponsible for supporting the successful execution of plumbing projects by providing administrative and coordination assistance. Assisting with project planning, documentation, communication, capturing and stakeholder management. Work closely with the project team, including project managers, plumbers, suppliers, and clients, to ensure smooth project...
-
Packaging Operations Manager
2 weeks ago
Parow, Western Cape, South Africa O'Brien Recruitment Full timeVacancy: Packing SupervisorExcellent Opportunity for a Packing SupervisorWe are seeking a skilled and motivated Packing Supervisor to join our Packing and Filling Department. This role is responsible for the effective supervision of staff, planning, leading, and controlling department activities.Key ResponsibilitiesInvestigation and Reporting - Investigate...
-
Project Administrator
3 weeks ago
Parow, South Africa Sakh'iKhaya Suppliers Full timeResponsible for supporting the successful execution of plumbing projects by providing administrative and coordination assistance. Assisting with project planning, documentation, communication, capturing and, stakeholder management. Work closely with the project team, including project managers, plumbers, suppliers, and clients, to ensure smooth project...
-
Cctv Control Room Coordinator
6 months ago
Parow, South Africa FPG Holdings (Pty) Ltd Full time**Purpose of The Job** To provide quality and efficient service to clients and staff through the daily management of a team of CCTV controllers, which includes delivery of key performance outcomes. The Control Room Coordinator is primarily responsible for the management of a complete shift of deployed staff on duty, according to a predetermined set of...
-
Project Co-ordinator
6 months ago
Parow, South Africa Sakh'iKhaya Suppliers Full timePURPOSE Responsible for ensuring a given task's schedule, budget, and details are well organized. Communicate with various departments to keep everyone informed about any changes to the project plan. Organize reporting, plan meetings, and provide updates to the program manager. DETAILED RESPONSIBILITY General Duties - Intense focus on customer quality,...
-
Financial Administrator
5 months ago
Parow, South Africa Fastway Couriers Full time**Attention Detail-Oriented Data Wizards! Join Us as a Financial Assistant.** We're looking for a bright and meticulous Financial Assistant to join our dynamic team. You'll play a crucial role in ensuring the accuracy and efficiency of our financial operations, working closely with Sage Evolution to keep our data squeaky clean! **Duties &...
-
Production Manager
2 months ago
Parow, South Africa Cormic Trading Pty Ltd Full timeThe Production Manager's Role and Responsibilities include but not limited to: - Develop and implement production plans and schedules in alignment with company goals and customer demand. - Oversee the entire production process and ensure efficient utilisation of resources. - Collaborate with other departments to optimise work flows and improve overall plant...
-
Office Administrator
5 months ago
Parow, South Africa Rhema Recruitment Agency Full timeJob brief Ultimately, a successful Admin Assistant should ensure the efficient and smooth day-to-day operation of our office. **Responsibilities**: - Answer and direct phone calls - Organize and schedule appointments - Plan meetings and take detailed minutes - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing...
-
Code 14 Driver
6 months ago
Parow, South Africa HG Travelling Services Full timeYou will be transporting passengers to and from various designated points, following a pre-planned route according to a definite time schedule and management specifications. As a driver of HGTS your priority is the comfort and safety of the client. Basic duties you will be responsible for: - Inspect vehicle before driving - Ensure vehicle cleanliness -...