IT Support Technician Ii

2 weeks ago


Eastern Cape, South Africa Rhodes University Full time

Rhodes University

Makhanda, Eastern Cape

Permanent

Posted **13 November 2024** - Closing Date **27 November 2024**

**Division**

**2401 - Information & Technology Services**

**Minimum experience**

**Associate**

**Company primary industry**

**Higher Education**

**Job functional area**

**Information Technology**

**IT Support Technician II (Grade 11)**

**Information and Technology Services**

**Main Objectives**

To respond to users’ needs for desktop and laptop technical support. The incumbent will be required to provide professional, efficient and accurate responses to enable the staff of the university with their IT needs.

**The Requirements**

Grade 12 with 4 years’ relevant experience where such experience includes:
- Excellent diagnostic, troubleshooting and computer problem solving skills
- Well-rounded expertise and practical knowledge of operating systems, networking and office software
- Working in a team environment
- Working in a Windows desktop support environment
- Working in an IT environment using a ticket tracking system
- Experience in Google Workspace environment.

**Application Process**

**The following documents are required**:

- A comprehensive CV and relevant qualifications which should include the following:
- Reasons for leaving your current and previous jobs.
- A strong and succinct motivation which tells us your interest in the post and suitability relative to the job requirements.
- Short-listing meeting date to be confirmed.
- The selection process that will be followed for this post will include an assessment and/or presentation and an interview.

**Remuneration per annum (Grade 11)**:
Basic Pensionable Salary per annum: R380 997

Cost to Company per annum (Approximately): R511 805

Rhodes University has a vaccination mandate as part of its Conditions of Service. The implementation of the vaccine mandate has been held in abeyance from 01 January 2023. Should the COVID-19 situation change in a way that the number of cases of COVID-19 pose a threat to the University, the implementation of the Vaccine Mandate will be re-activated and all staff would be required to be fully vaccinated.

**Closing Date: 27 November 2024**

Recognising that diversity is important in achieving excellence. Rhodes University strongly encourages South African members of underrepresented designated groups as well as persons with disabilities to apply. Spouses and partners of existing staff members are also encouraged to apply. Please note all appointments are made in line with the requirements of the Employment Equity Act of 55 of 1998, as amended, the Immigration Act No. 13 of 2022 and the University's Recruitment and Selection policies.

Our core values and principles are the foundation of our commitment to creating a positive, supportive, and enabling environment. These values guide our decisions, actions, and how we engage with each other as we work to achieve our vision and mission. These values are:
**Diversity; Integrity; Respect; Excellence; Collegiality and Compassion



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