Claims QA and Callminer Consultant

6 months ago


Midrand, South Africa MiWay Full time

Who are we?
- Grade 12/Standard 10/NQF 4 Minimum Experience
- Minimum 2 years administrative experience
- Minimum 1 year Quality Assurance (Optional)
- Minimum 1 year Claims experience and knowledge Deliverables include, but will not be limited to
- Excellent Knowledge of Miway Policies and Procedures Competencies Required
- Excellent administrative skills
- Good communication skills
- Organised
- Professionalism
- Self-disciplined
- Self-motivated
- Analytical
- Desire to excel
- Problem solving skills and solution oriented
- Ability to multi-task and cope with pressure
- Attention to detail
- Active listening skills
- Team player
- Follow up (must be able to establish procedures to monitor that which has been promised and delivered)
- Fluent in English
- Good attendance record

Knowledge and Skills Call monitoring and assessments and leads support activities(i.e. campaigns) Documents feedback for coaching and developing agents Process management and standards alignment Leads queries, investigations and complaints Personal Attributes Communicates effectively - Contributing dependently Plans and aligns - Contributing dependently Self-development - Contributing dependently Optimises work processes - Contributing dependently Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing dependently Customer focus - Contributing dependently Drives results - Contributing dependently Collaborates - Contributing dependently Being resilient - Contributing dependently Turnaround time
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.


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