Design Project Lead

6 months ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

Support end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas.

**Job Description**:
Design Project Lead (DPL) manages the day-to-day execution of one or several customer design projects

in Absa while guiding and developing individual team members. DPL works directly with different

business stakeholders and takes ownership of the overall project and the delivery of exceptional customer

experience. She/he will make an important contribution to the design work of the team and work closely

with the stakeholders to ensure the project delivery meets both the customer and the business needs.

A successful DLP is a self-starter with passion for high quality customer design. She/He has a strong track

record of delivering complex, creative and innovative design projects that elevate the customer

experience. He/she can demonstrate strong communication capabilities and ability to influence and lead

others in even high-pressure situations.

Accountability: Project Management
- Engage with business stakeholders to clarify the needs and requirements of the business and, jointly

with the Design director, establish a clear scope, creative brief and project plan for projects
- Manage the day-to-day delivery of the design output against the plan, continuously interrogating the

design quality and customer experience to deliver high-quality output in each stage of the project
- Work closely together with the business and technical stakeholders to ensure the project aligns to

their needs and requirements
- Take ownership of the customer experience within the project and constructively challenge business

and technical decisions to ensure the best possible experience for the customers
- Lead the project team by aligning, managing and coaching the designers, prototype engineers,

copywriters and other possible team members, supporting them in setting goals, overcoming

obstacles and delivering outstanding outcomes, while ensuring a fully unified end product
- Develop and nurture relationships across teams and disciplines to promote collaboration and

efficiency
- Actively seek ways to measure impact of the design to the customer and business, reporting the

insights to the senior management and business stakeholders

Accountability: High quality design
- Create creative, innovative and high-quality design solutions to create a world-class customer

experience across the projects in Absa
- Give a significant contribution to the design within the project, while providing thought leadership to

the overall team and business

and narrowing down the final solution
- Leverage insight and data, such as market analysis, customer feedback, and user research analytics to

ensure that products/services/solutions are truly designed around the customer and deliver improved

experience; surface and share insights to the broader team
- Design scenarios, mock-ups and prototypes as necessary for each stage of the project, continuously

iterating to achieve the optimal output
- Align the design to the design standards and brand guidelines to ensure consistent experience to the

customer across the Absa ecosystem

Accountability: Building capabilities
- Coach and mentor designers in the project team and design office as a whole
- Foster a team environment in which designers feel engaged and motivated
- Continuously build your own expertise by, for example, actively seeking and incorporating feedback,

and following external trends and best practices
- Contribute the knowledge building of the entire team by actively sharing insights and success stories;
and providing feedback and ideas across different design projects

Education

Bachelor's Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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