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Junior Social Worker
4 months ago
A Junior Social Worker is required for our consultancy firm to assist our clients with their health and wellness needs.
The Social Worker will be responsible for managing and providing counselling services to our clients staff compliments. Establishing suitable and sound treatment plans and executing the treatment plan through telephonic counselling and one on one sessions.
Provide Counselling Services
Provide counselling, coaching and guidance related to the unique challenges faced by the client
Schedule follow up counselling appointments with the client in order to provide continued counselling and support
Manage longer term telephonic counselling cases referred by the inbound EAP team
Provide Group Interventions
Have the ability to refer the client to other support structures with the aim of holistic support
Administration management
Log case notes on all interactions with clients on the applicable systems
Accurate and proficient administration
Quality management and improvement
Ensure all quality measures and feedback are adhered to
Telephonic quality measures are met and continuously improve interactions and processes
**Qualifications**:
PERSON DETAILS : WORK EXPERIENCE
REQUIRED
Minimum of 1 years Employee Assistance Programmes experience
Minimum 1 years counselling experience
PREFERRED
Telephonic counselling experience
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Qualified social worker, psychologist or registered counsellor
Registered with the relevant professional body
PREFERRED
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Good data entry and typing skills
Knowledge of administration skills and processes
PREFERRED
Some experience in a call centre or customer service environment
Additional Information
Accountability
Action orientated
Collaborative
Communication
Business writing skills
Manage complexity
Problem solving skills
Decision thinking
Encourages engagement
Resilient and adaptive
Resourceful
Demonstrates self-awareness
Purpose driven
Significance and values orientated
**Job Type**: Part-time
Part-time hours: 25 per week
**Salary**: From R6,000.00 per month
Application Deadline: 2023/08/11
