Food & Beverage Outlets Manager

4 weeks ago

Cape Town, South Africa PULLMAN Full time

**Job Description** Specific duties, responsibilities & Key performance areas**

**Business Performance**
- Participate in meetings to review progress towards business plan goals and develop annual business plans related to the outlet.
- Plan, implement, and measure profit enhancement programs in collaboration with the Kitchen and Marketing Departments. Prepare and submit post-promotion reports to the F&B Manager.
- Implement and maintain control measures to ensure food & beverage costs, productivity, labour costs, and operating supply costs align with the budget.

**Outlet Operations**
- Conduct daily departmental briefings to ensure team members receive all pertinent information.
- Oversee team members to ensure timely and proper completion of tasks according to departmental standards.
- Build relationships with guests, remembering regular patrons’ names and preferences to provide personalized service.
- Address and resolve guests’ complaints and comments tactfully and efficiently.
- Handle all administrative tasks related to cashier/bar operations in accordance with company policies.
- Maintain a department communication logbook and updated notice board.
- Monitor supply levels and ensure no shortages impact operations or guests.
- Ensure outlet and back-of-house cleanliness complies with F&B sanitation and hygiene regulations.
- Maintain complete knowledge of all food & beverage services, contents & preparation methods, and hotel services/features.
- Ensure health, safety, and security procedures are in place.
- Attend all briefings, meetings, and training sessions as assigned by management.
- Perform proper handovers and communication to the next shift.
- Assist other food & beverage outlets during peak times or as required.

**Team Management**
- Identify and develop team members with potential, conducting performance reviews and monitoring professionalism.
- Develop and maintain training programs for team members, focusing on their development needs and providing new skills.
- Prepare weekly staff schedules considering anticipated business, operating budgets, and service standards.
- Conduct monthly departmental meetings to provide information, obtain feedback.

**Talent & Culture Responsibilities**

Assist the (Department) Management Team in the following:

- Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.
- Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.
- Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
- Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets.
- Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
- Implement Accor training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures.
- Develop and implement with Shift Leaders, strategies to minimize staff turnover.
- Appraise staff performance utilizing the Accor performance review system; ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.
- Ensure staff presentation is consistent with Hotel staff handbook; uniforms correctly presented; name badges worn.
- Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.
- Recruit staff that are technically skilled or have potential to be through training, and have a natural inclination towards customer focused service.
- Ensure all staff under direct supervision are managed in accordance to the Relevant Award.
- Ensure the employee Department Induction program is completed within 4 weeks.

**Health & Safety**
- Notify your Manager of any reason you may not be capable of performing your tasks safely.
- Participate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.
- Comply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.
- Ensure all equipment is kept in good working order and used only for the purpose for which it

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