Customer Service Co-ordinator

3 months ago


Durban, South Africa Mondi Full time

**Your mission**:

- Reporting into the Customer Services Manager, the incumbent will be responsible for processing customer orders and executing deliveries as per the customer’s request
- Achieving the sales forecast, maintaining correct stock levels, processing complaints and proactively liaising with the customer and promoting customer service excellence
- Responsible for managing the customers’ order book
- Processing orders within lead time to achieve the sales volume
- Pricing verification
- Invoicing to be aligned with the Revenue Recognition policy
- Handling customer queries and complaints effectively and providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
- Effective allocation of orders to available inventory to achieve working capital targets
- Planning and following up on deliveries
- Customer complaint handling
- Communicating priorities, urgencies, risks and coordinating with relevant internal departments
- Provides business continuity back up within the broader customer services team
- Ensuring month-end reporting requirements are adhered to
- Handling internal and external audit queries timeously

**Your profile**:

- Minimum NQF level 6 supply chain related qualification with an accredited organisation
- A minimum of 3 years’ work experience in a customer services role within a manufacturing environment, handling both pre-sales and after-sales interactions with customers
- Experience with SAP is essential specific to the sales order processing
- Sales support experience would be an advantage.

**Our offer**:

- Location: Richards Bay, 7 Western Arterial, Alton, Richards Bay 1551
- Duration: Permanent

**Benefits**:

- Health benefits
- Learning & Development

**Get in touch**:
We strive to create **a culture that inspires our people to reach their full potential.** Going the extra mile - for colleagues and customers - **our people** are what drives our passion for performance, and are the key ingredient of Mondi’s success. **Be part of our future.


  • Transport Co-ordinator

    5 months ago


    Durban, South Africa All Star Placements Full time

    There is a Position available in Durban for an experienced Transport Co-Ordinator. Expected duties: Responsible for the activities associated with the transportation of products from suppliers into the network. Optimize transport planning in the most efficient way for customer and stakeholders. Maintain proper and accurate Pre-Shipment and Post-shipment...

  • Logistics Co-ordinator

    5 months ago


    Durban, South Africa Pro Talent Full time

    We are looking for a **Logistics Co-ordinator** based in Durban. They will be responsible for following up on our local customers scheduled orders for delivery. Main functions will be to; collate the orders, capture the orders on our Microsoft Dynamics system and co-ordinate all aspects of the orders through to delivery. Will send the release documents to...


  • Durban, South Africa Capsicum Culinary Studio Full time

    Division Tertiary Business Unit Capsicum Culinary Studio Minimum experience Associate Company primary industry Hospitality Job functional area Education **LOCATION**: Durban **JOB TITLE**: Career Centre Coordinator **JOB OVERVIEW**: The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre and...


  • Durban, South Africa Rite-Fit Full time

    JUNIOR IMPORTS CO-ORDINATOR CMT Durban - KwaZulu Natal VACANCY: JUNIOR IMPORTS CO-ORDINATOR - Durban (Home ware) DUTIES: - Chasing and coordinating the receiving of quotes from factories and the ordering of samples - Preparing quotations for customers - managing amendments & keeping clear records and schedules of what still needs to be amended, updating...

  • Stock Co-ordinator

    6 months ago


    Durban, South Africa Bidvest Tank Terminals Full time

    **Job Advert Summary**: Bidvest Tank Terminals is looking to fill a Stock Co-ordinator position, to be based within the Durban Business Unit and reporting to the Stock Manager. The incumbent will ensure the effective and efficient capturing, posting and control of all operational activities on sites which affect stock. The incumbents will assist in ensuring...


  • Durban, South Africa ADvTECH Full time

    **LOCATION**: Durban **JOB TITLE**: Career Centre Coordinator **JOB OVERVIEW**: The Career Centre Coordinator is responsible implementing and administering the activities of the Career Centre and executing the customer experience programme on the campus, ensuring enhanced student engagement, experiences, and employability, while also co-ordinating feedback...


  • Durban, South Africa Hilton Full time

    A People Operations Co-Ordinator is responsible for managing HR administration responsibilities to deliver an excellent staff experience while supporting employee relations and departmental goals. **What will I be doing?** As a People Operations Co-Ordinator, you are responsible for managing HR administration responsibilities to deliver an excellent staff...


  • Durban, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...


  • Durban, South Africa Re|source Consulting Full time

    An industry leader in the manufacture of rigid plastic packaging, has an opportunity for an experienced Internal Sales Coordinator to join their Sales Team, based in Pinetown. Working alongside a team of like-minded individuals who consider customer satisfaction a top priority, this opportunity offers significant scope for personal and professional...


  • Durban, South Africa Tower Group Full time

    MINIMUM REQUIREMENTS Grade 12 Minimum 5 years' experience  Bachelor’s degree in Human Resources Management/Business Administration Proficiency in English, both verbal and written Proficiency in isiZulu and any other South African languages, both verbal and written, will be an added advantage.  MAIN JOB FUNCTIONS  Participate as an active member of...


  • Durban, South Africa Tower Group Full time

    MINIMUM REQUIREMENTSGrade 12Minimum 5 years' experience Bachelor’s degree in Human Resources Management/Business AdministrationProficiency in English, both verbal and writtenProficiency in isiZulu and any other South African languages, both verbal and written, will be an added advantage. MAIN JOB FUNCTIONS Participate as an active member of the district...

  • Rework Co-ordinator

    2 weeks ago


    Durban, South Africa ALSTOM Full time

    Req ID:472375 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...


  • Durban, South Africa Tower Group Full time

    MINIMUM REQUIREMENTSGrade 12Minimum 5 years' experience Bachelor’s degree in Human Resources Management/Business AdministrationProficiency in English, both verbal and writtenProficiency in isiZulu and any other South African languages, both verbal and written, will be an added advantage. MAIN JOB FUNCTIONS Participate as an active member of the district...


  • Durban, KwaZulu-Natal, South Africa Clarkhouse Human Capital Full time

    Clarkhouse Human Capital is seeking a highly motivated and experienced Internal Sales Admin/Co-ordinator to join its team in the KZN offices.Working closely with the Sales Manager, this role will involve daily interactions with customers, logistics partners and product managers in multiple countries as well as the head office in Europe.Minimum 4+ years'...

  • Rework Co-ordinator

    2 weeks ago


    Durban, South Africa Alstom Full time

    Req ID:472375 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Transport Co-ordinator

    5 months ago


    Durban, South Africa Bidvest International Logistics Full time

    **Job Purpose**: **Qualifications & Experience**: **Qualification** - Grade 12 (Senior Certificate) - Valid drivers license **Experience** - 2 - 3 Years experience in the Road Freight Industry (Container transport - Operational / Administration) - Experience in working on Transport Management System - Working knowledge of NAVIS **Key...


  • Durban, South Africa Classic quilters Full time

    Classic Quilter a well-established clothing manufacturer in Durban is currently looking to employ a Trainee Maintenance Co-ordinator. **Roles and Responsibilities** - Answer department phones for initial requests and/or tickets created by the store, completing tracking documentation and directing the request to the appropriate vendor or team member. -...


  • Durban, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job**: To oversee and co-ordinate facility operations and services at the school or campus where they are based. The main responsibilities include: - Oversee the daily facility services and coordination of operations at the facility whether insourced or outsourced - Site Maintenance management - Provision of financial input for...


  • Durban, South Africa Jobs4All Full time

    Core Responsibilities **(include but are not limited to)**: Sales administration. Customer Relationship Management/Administration assistance to the Sales team (e.g. Dynamics 365 systems upload, Quoting, Loading & Assigning of Leads etc) Administration assistance to the Sales team. Assist with setting up appointments for the Sales team through lead process...


  • Durban, South Africa Winning Form Group Full time

    SplashOut has an exciting opportunity available for a Traffic Co-ordinator (Print) to be based in Umhlanga, Durban. The successful incumbent will oversee the efficient flow of work from account services through the creative and production departments. This position includes monitoring workloads, creating project schedules, maintaining job files, conducting...