Shop Assistant Retail

6 months ago


Durban, South Africa Surgo HR & Training Full time

Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.

**Job Purpose**:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

**Key Performance Areas (but not limited to)**:
To efficiently execute all operational activities at the point of sale in a timely and efficient manner

To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased

To ensure the safe handling of cash at all times

To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service

To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards

To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values

To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times

**Requirements**:
Grade 12

1 - 2 years' experience in a customer facing role within a retail/FMCG store operations environment

Understanding of merchandising and promotions principles

Understanding of stock management procedures

Skills in customer service excellence

SA ID / Valid Work Permit (if applicable)

Well versed in English and any other official South African Language

Clear criminal record

Computer Literate

**Working hours**:
As per operational requirements

**Salary**:
Market related based on level of experience

**Position Location**:
Durban, Kwazulu-Natal

Surgo (PTY) Ltd. reserves the right to withdraw any vacancies that was erroneously advertised.


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