Team Leader: Pharmacy

5 months ago

Cape Town, South Africa Health Solutions Full time

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.**Role Purpose**Requirements**:

- Matric.
- Tertiary qualification in Pharmacy, BTEC in Pharmaceutical Science or equivalent. (Desirable)
- Registered nurse. (Essential)
- Minimum of 2 -3 years Team Leader or Management experience. (Essential)

**Duties & Responsibilities**
- Maintain great staff morale by leading, guiding, developing and supporting team members by identifying appropriate training needs and providing coaching to achieve performance standards.
- Liaise with trainers to ensure that their training material is accurate and continuously updated.
- Networks with other areas across the business.
- Facilitates and manages projects, system enhancements and changes.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Communicate the policy and procedures of the company to the team, ensuring that they are implemented.
- Increase efficiency with tools that enable staff to maintain and monitor cases in terms of quality and cost efficiencies.
- Supervise staff, including identification of training needs and requirements, granting leave, performance appraisals, and productivity (in terms of quality and quantity) in collaboration with the manager for assisting the manager in the development of the programs and staff.
- Compiling Health Risk Management (HRM) operational and scheme reports.
- Attend internal stakeholder and scheme clinical meetings where required.
- Improve customer satisfaction by meeting all customer commitments and service provider requirements.
- Coaching and supporting the Managed care teams in ensuring a high standard of service delivery.
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Identify solutions to enhance cost effectiveness and increase operational process efficiency across managed care programmes.
- Implement and provide input into governance processes, systems and legislation within area of specialization.
- Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

**Competencies**
- Business Acumen.
- Advanced Excel skills.
- Report writing skills.
- Client /Stakeholder Commitment.
- Drive for Result.
- Leads change and innovation.
- Motivating and Inspiring team.
- Self-awareness and insight.
- Diversity and inclusiveness.
- Growing talent.

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