Customer Account Management: Consultants
3 months ago
**Customer Account Management: Consultant**
We are looking for dynamic and vibrant Collections Agents to join our team
**Job Purpose**:
Engage with customers in a compliant and customer-centric manner to secure a Promise to Pay, ensuring collections and arrears targets are met.
**Key Responsibilities**:
- ** Customer Engagement**: Communicate effectively to obtain relevant information.
- ** Customer-Centric Approach**: Handle interactions with care and professionalism.
- ** Teamwork & Self-Management**: Collaborate with the team and manage your tasks efficiently.
**Competency Requirements**:
- ** Knowledge**:
- In-depth understanding of JD Group policies, processes, and systems
- Familiarity with relevant legislation (CPA, NCA, etc.)
- ** Skills**:
- Strong telephone etiquette and negotiation abilities
- Effective written and verbal communication
- Conflict management and emotional intelligence
- Business numerical skills and attention to detail
- ** Behaviors**:
- High level of integrity and personal resilience
- Energy, drive, and a customer-oriented mindset
- Ability to influence others and engage with diversity
**Minimum Qualification**:
Matric Diploma, or Degree with 3-5 years of experience in a contact center environment
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