Data Analyst

6 months ago

Cape Town, South Africa Crisis24 Full time

About Crisis24
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.
At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Who We are Looking For

What You Will Work On
- Provide technical and data support to Crisis24 clients in a timely and efficient manner.
- Correct issues or escalate to groups that can provide resolution.
- Recognize patterns and common issues and communicate them to the team internally and to clients.
- Capture problem information, resolution and client communications in Crisis24’s ticketing system.
- Protect client confidentiality and personally identifiable information
- Provide well written responses to clients indicating issue resolution.
- Protect client confidentiality and personally identifiable information.
- Perform troubleshooting as required and lead investigations of data quality incidents or performance problems and their resolutions with the objective of ensuring unique failures.
- Conduct, prepare, deliver reports of root cause.
- Automate repetitive tasks to improve efficiency of operations team and reduce risk.
- Establish and support data quality program.
- Prioritize projects with interrupt driven work.
- Provide technical and data support to Crisis24 clients in a timely and efficient manner.
- Experience in travel agency and GDS company communications, with proficiency in documenting and maintaining production processes. Familiarity with current travel technology is a bonus.
- Able to participate in team providing 24x7 support
- Other duties and responsibilities as assigned by Management

What You Will Bring
- BS/BA completed or in process. Technical focus is advantageous.
- 3+ years data analysis experience.
- Experience with SQL in Oracle databases preferred.
- Experience supporting data systems with high-availability requirements.
- Strong written and verbal communication skills.
- Some documented work experience, either technical or involving client interaction.
- Knowledge of Microsoft Office software: Excel, Word, Outlook.
- Basic knowledge of SQL and/or Linux OS a plus.
- Travel industry knowledge a plus.
- Strong initiative to improve skills, expand role, and grow within and organization.
- Efficient troubleshooting and problem-solving skills.
- Effective written communication skills.
- Attention to detail and due care when interacting with production environments.
- Ability to multitask, organize, and document.
- Naturally proactive and able to find and complete meaningful tasks in the absence of client demand.

Information Security
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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