Technical Area Manager Ssa Region

6 months ago

Johannesburg, South Africa Fresenius Medical Care Full time

**Leadership**
- Ensure a highly motivated team and a professional, customer oriented and solution focused way of working within the team
- To promote Lean principles and standards and to continually appraise methods of working to produce greater efficiency, reduce cost and eliminate waste, strive for World Class
- To assist the Technical Operations Cluster Lead in the recruitment, training and development of staff as required

**Local Management and Steering**
- Conduct regular review onsite meetings with (System) Technicians within their regional areas and document and implement and monitor actions arising from discussion areas
- Prioritize upcoming service requests and assign them within the team
- Be responsible for aspects of inventory needs based on actual service tasks and standards
- Monitor the standards of service delivered to customers in the region through onsite controls
- Maintain the highest quality technical service to all customers in the region, ensuring that all planned and unplanned maintenance is achieved in a timely and efficient manner and documented accordingly
- Responsibility for overseeing resource time management and reviewing allocation of work (system) Technicians to meet customer Technical Service delivery requirements
- To review and implement any non-conformity and audit actions that may arise
- Monitor Status of machines under contract in terms of TSC / MA
- Identification of devices running uneconomically, inform Technical Operations Cluster Lead

**Operational Management**
- Ensure that all reactive customer support, installation and evaluation requirements are completed in line with FME policy / procedure and as directed by the Technical Operations Cluster Lead
- Take over ad-hoc requests and support technician on complex repairs
- Maximize up time of machines by performing high quality standard and reactive service work within contracted timescales and deliver a highly focused customer service delivery
- Ensure Water Treatment System maintenance due to disinfection plan, revalidation plan, sampling plan and validation plan
- Ensure that all FME ‘Lean Service’ initiatives, processes and tools are observed and applied as directed
- Ensure that all service reports are accurate and timely and replicated on a daily basis
- Participate in the Technical Services customer and engineer support 24/7 helpline, recording all calls in an accurate and timely manner
- Review and implement any non-conformity and audit actions that may arise
- Ensure that any and all SOP’s relative to the role are followed
- Provide technical support according to qualification
- Achieve service targets to calendar dates as contracted
- Ensure due care of all company property
- Ensure effective installation of solutions as required

**Coordination & Support**
- Complete any TAM’s documentation and to input the details onto the SAP/ TAM system as and when required in accordance with documented SOP’s
- Assist in the implementation of technical upgrades of equipment and modifications where necessary
- Deputise as requested for the Technicians and System Technicians
- Assist the FME businesses in the provision of technical support to customers during clinical evaluations
- Coordinate and assist in the implementation and support of any renal unit IT infrastructure if necessary
- Ensure that the own equipment is calibrated
- Ensure that all service administrative data is accurate and reported as directed
- Involvement to ensure any relevant contract tender information is accurate and timely
- Attain a high level of knowledge on products and systems in the FME business portfolio
- Provide sales/nursing with competitive activity information
- Advise/inform Technical Operations Cluster Lead on availability of Service Agreements and support sales as required
- Maintain adequate stock of spare parts to maximize repair at first call out completing stock checks as necessary and achieve the required inventory values

**Customer-orientation**
- Visit identified customer sites assessing and documenting customer satisfaction surveys
- Keep up to date service manuals informing customers of updates
- Advise customers on technical training/course workshops at local level where required

**2) Secondary tasks**:
Tasks performed regularly in addition to the main duties but which do not determine the essential character of the position.
- Provide holiday/emergency cover for other country Technicians
- Oversee and participate in the acceptance and commissioning of new business awards

**1) Required training and education**:

- Educated to HNC level in electrical and electronic engineering or equivalent, preferably in health care facilities

**2) Required professional experience (in years)**:

- At least 3-4 years professional experience in equivalent or similar functions ideally in a healthcare or healthcare-related business environment

**3) Important personal qualities**:

- Strong customer orientation and ability to

  • Regional Security Manager, Ssa

    5 months ago

    Johannesburg, South Africa Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Regional Sales Director

    1 month ago

    Johannesburg, Gauteng, South Africa Salesworx Full time

    Job Title: Regional Sales Director - SADC & SSAAt Salesworx, we're looking for a seasoned sales professional to lead our sales efforts in the SADC & SSA region. As our Regional Sales Director, you'll be responsible for developing and executing sales strategies to drive growth and revenue in this dynamic market.Key Responsibilities:Develop and implement sales...

  • Export, Regional Sales Manager

    6 months ago

    Johannesburg North, South Africa Career 2000 Full time

    **2x** **EXPORT - REGIONAL SALES MANAGERs** (SSA, SADC or NIGERIA, ROSA, EAST AFRICA, WEST AFRICAN) - the region will be split between 3x RSM Export Managers **D I A L Y S I S T R E A T M E N T S** - Min 5-6 years’ experience in Channel Management of Distributors in SSA and/or Nigeria, ROSA, East or West Africa (in a comparable field of medical technology...

  • Director Security SSA

    2 months ago

    Johannesburg, South Africa DHL Express Full time

    (2400B9P) South Africa-Gauteng-Johannesburg | Full-time | Permanent | Flexible Working Times IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER. IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it...

  • Senior Manager Restricted Commodity Group Ssa

    5 months ago

    Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps,...

  • Vp Sales Ssa

    4 months ago

    Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps,...

  • Chief Risk Officer

    6 months ago

    Johannesburg, South Africa AIG Full time

    The role of the CRO SSA is to maintain a robust risk management framework that is appropriate for the size, business mix and complexity of AIG businesses in Africa, is in line with AIG policies and meets regulatory expectations., in close collaboration with the AIG ERM function in AIG EMEA region. Key function holder for the South African Legal entities and...

  • Sr Partner Marketing Manager

    3 months ago

    Johannesburg, South Africa Amazon Web Services South Africa Pvt Ltd Full time

    7+ years of professional non-internship marketing experience - 7+ years of developing and managing acquisition marketing or channel programs experience - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience building, executing and scaling cross-functional...

  • Ssa Strategy Manager

    6 months ago

    Johannesburg, South Africa Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You will support category-changing initiatives in partnership with marketing, RDQ, finance and other functions. You will bring a deep understanding of consumer trends and needs, business models as well as our competitors'...

  • Manager First Choice Ssa

    6 months ago

    Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps,...

  • Director Security Ssa

    2 months ago

    Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps,...

  • Director HR Operations Ssa

    6 months ago

    Johannesburg, South Africa DHL Full time

    **IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.** **IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER** Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross-border shipping over 45 years ago? Or is it, perhaps,...

  • Payments Head

    6 months ago

    Johannesburg, South Africa Citi Full time

    The Payments business is a key strength and differentiator for Citi, given the significant depth of the branch network and years of operating experience, many of them exceeding 100+ years. The Payments business intermediates and processes flows generated by Corporates, Banks, Financial Institutions and Governments. The depth of local operations coupled with...

  • Director Network Processing Ssa

    6 months ago

    Johannesburg, South Africa Visa Full time

    **Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...

  • Commercial Leader for ULS and PCS Service Products in SSA

    5 days ago

    Johannesburg, Gauteng, South Africa GE Healthcare Full time

    We are seeking a Commercial Leader to drive growth strategies for our ULS and PCS service products in the South Africa region (SSA). This role requires a strong understanding of sales strategies, customer insights, and cross-functional alignment.About the RoleAs a Commercial Leader, you will be responsible for developing and executing growth strategies to...

  • Material Manager Ssa

    6 months ago

    Johannesburg, South Africa Mondelēz International Full time

    **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Possible.** This role is responsible for leading and coaching a team of material planners to ensure continuous supply of Raw and Packaging materials to support production plans, while adhering to working capital targets. Additionally....

  • Sr Partner Marketing Manager

    1 month ago

    Johannesburg, South Africa ENGINEERINGUK Full time

    Sr Partner Marketing Manager - SSA, EMEA Field Partner Marketing DESCRIPTION Cloud Computing technology is changing the world. We are looking for individuals who want to help shape this exciting time. If you have a passion for using technology to develop a marketing strategy that will focus on business decision makers and C-level contacts throughout the AWS...

  • Sales Director for SADC

    3 weeks ago

    Johannesburg, Gauteng, South Africa Salesworx Full time

    Job SummarySalesworx is seeking a highly skilled and experienced Sales Director to lead our expansion efforts in the SADC & SSA region. The successful candidate will be responsible for developing and executing growth strategies, managing distributor relationships, and driving sales performance.

  • Uls and Pcs Service Product Commercial Leader

    4 weeks ago

    Johannesburg, South Africa GE HEALTHCARE Full time

    **Job Description Summary**: This pivotal role spearheads the commercial strategy for Ultrasound (ULS) and Patient Care Solutions (PCS) Service Sales across South Africa and the Sub-Saharan Africa (SSA) region. As a dynamic, customer-facing leader, the role is responsible for driving significant growth in PCS and ULS Service Sales, leveraging both direct...

  • Head of Sales

    3 months ago

    Johannesburg, South Africa Salesworx Full time

    Job DescriptionThe Sales Head for SADC & Sub-Saharan Africa (SSA) is responsible for the development and execution of Our Client’s Kidney Care range sales and growth strategies in the region. This role requires leading the sales and marketing teams, both within the portfolio, and with key distributors, ensuring the success of Our Client’s Kidney Care...