Atm Business Consultant

3 months ago

Cape Town, South Africa Job Crystal Full time

acquires sufficient new business that is viable and generates a profit for the business in line with
projected sales on the budget.

**DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO**:
Sales
- Acquire new business opportunities and grow the company’s ATM presence
- Generate leads, create database and identifying potential sites
- Achievement of sales targets broken down per device per month
- Revenue and Profit target
- Expense Control in relation to Sales ensuring that actions are done efficiently ensuring the costs are controlled - managing your costs
- Identify and follow up business leads
- Planned approach to target new customers
- Utilising leakage statistics per Province and Region in an aggressive attempt to acquire the business with merchants in the area
- Increase ATM footprint / representation nationally in retail sector as well as grow market share
- Ensure profitable devices are deployed and Cost to income targets are within acceptable departmental targets
- Minimise underperforming ATMs that are below the agreed thresholds
- Reduce ATM net pay away where it makes sense
- Maintain individual Daily, weekly, and monthly sales targets that have been agreed by the Channel
- Adhere to service standards and best practices to ensure that customer satisfaction is achieved
- Ensure all devices perform within the breakeven threshold
- Weekly and monthly monitoring of stats
- Building relationships with existing clients to get referrals
- Assess site feasibility
- Discuss and negotiate the terms of the agreement
- Presenting different types of ATMs and deals
- Ensure all supporting documentation is complete and submitted
- Forwarding details of the site to security
- Keeping in touch with relevant departments to track installations
- Advising the client of the installation spot and the type of signage that will be used
- Monitoring the ATM and transactions post installation
- Dealing with any come backs from various departments

Client Onboarding
- Obtain CIT approval for all sites prior to signing up contract
- Ensure site readiness with the operational teams and updating the merchant throughout the onboarding journey

Customer Service & Retention
- Always ensure confidentiality of customer information
- Regular site visits to existing customers to ensure the client is happy with the services end-to end
- Customer Service review sessions to take place to determine profitability and performance of the device
- Effective query and complaints resolution following by the appropriate escalation
- Ensure the merchant needs are addressed timeously and effectively
- To delight our internal and external merchants through:

- Management of sales territory
- To be the focal point of contact for the merchant
- Planned regular merchant visits
- Develop and maintain existing customer relationships and networks
- Ensure speedy query resolution through adherence to the service level agreement

Contract Management
- Capturing and completing all fields, protocols on agreements and contracts timeously and accurately
- Requesting supporting document e.g. FICA documents as per legislation
- Capturing the client information right ‘up front on installation request form for the creation of merchant / vendor profile and account settlements
- All contracts under management are signed an up to date weekly and monthly
- Ensure clients have contracts and that contracts are regularly reviewed in line with regulatory change
- Assist the merchant with the contract, explaining the terms and conditions
- Ensure all clients’ documents are collected and filed in line with Net1 requirements
- Ensure clients and contracts are FICA compliant

Operational support
- Manage the client and site with respect to operational issues (Cash out, etc)
- Act as single point of contact to resolve all local service issues that arise
- Monitor and engage ATM Command Centre with respect to downtimes etc
- This is done on a regional basis as the bank has no regional representation

Planning
- Clear sales plans and actionable actions
- Weekly Call plans and management
- Customer Service Plans to address retention
- Developing and implementing a formal sales plan and strategy
- Planned approach to target new customers
- Have a list of leakage areas which we should target in an aggressive attempt to acquire the business with merchants in the area

**REQUIREMENTS**
- Grade 12 (Matric)
- Relevant tertiary qualification degree in Public Relations/Marketing
- Min 3 years’ experience in Sales would be an advantage
- Proven ability to Negotiate, close deals and conflict resolution
- Ability to generate own leads
- A valid driver’s license
- Own reliable transport
- Having your own car will be advantageous
- Clear criminal and credit record
- Contactable via own mobile phone
- Available for work to weekends and public holidays when required

Skills & Competencies:

- Critical thinking and sound judgement
- Communication Skills
- Client Focus
- Negotiation skills

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