Broker Support Executive

4 months ago

Cape Town, South Africa The Moorings Full time

**Are you ready to embark on a career where every day brings new challenges and opportunities? We're on the lookout for a dynamic individual to join Yachts Sales team as a Broker Support Executive**

Sunsail and The Moorings are 2 incredible brands offering customer’s unique holiday experiences out on the water. From independent sailing holidays to fully catered crewed and power yacht charter we offer our customers a 5* service. Operating across the globe, we’re passionate about being the very best and pride ourselves on the providing unforgettable holiday’s that truly last a lifetime. With over 50 years’ experience, we are the industry leaders in yacht charter.

The secret to our success within the yacht industry lies in our exceptional teams, we’re united by the same mission: to have fun while creating extraordinary experiences on the water.

We are proud to be part of the Travelopia group. The world's largest collection of specialist travel brands, Travelopia is at the forefront of global travel for those wanting something distinctive and adventurous.

**What you will be doing**:
**Administrative Support**:

- Manage day-to-day administrative tasks such issuing and updating broker contracts, updating commissions and incentives, tracking broker performance and incentives, handling day to day broker correspondence outside of new enquiries and sales.
- Manage day-to-day updates, changes and queries between the Yachts business and MMK (our charter booking partner)
- Collaborate with internal marketing team on monthly broker newsletters and marketing content for brokers

**Relationship Management**:

- Support the EU Team Leader and Head of Sales in building and maintaining positive relationships with key brokers through regular communication and outstanding service delivery.
- Act as the primary point of contact for MMK inquiries, issues, and customer concerns, ensuring prompt resolution and client satisfaction.
- Act as the primary point of contact for the Business Development, sales and pre departure team in handling any broker issues
- Provide brokers with updated information regarding boat specifications, destination information

**Technical Support**:

- Provide technical assistance to brokers, sales and predeparture team, addressing inquiries related to platform functionalities including Hubspot (our CRM), Triton (our internal booking system) and MMK.
- Collaborate with internal technical teams and the CRM (Customer Relationship Manager) team to troubleshoot and resolve broker issues.

**Documentation and Reporting**:

- Pro-actively use Power BI reporting to feedback on broker performance against targets on a weekly basis.
- Maintain up-to-date broker profiles and documentation which includes broker contract, Hubspot profiles, commissions in Triton and any documents pertaining to targets and incentives

**What we are looking for**:

- Proven experience in a B2B environment, building and maintaining client relationships.
- Outstanding verbal and written communication abilities to effectively interact with brokers and internal stakeholders.
- Proficiency in understanding and explaining technical concepts to non-technical clients; familiarity with CRM software is a plus.
- Excellent time management and organisational skills to balance multiple tasks simultaneously.
- Proactive problem-solving skills to address client issues and find innovative solutions.
- Ability to work with cross-functional teams to achieve business objectives.
- Flexibility to adapt to changing priorities and business needs in a dynamic environment.
- Proficiency in German and/or French is essential

**Join us and in return you will be rewarded with**:

- Competitive salary + Bonus
- 21 days annual leave
- Medical aid and Life insurance
- Travel benefits and retail discounts

**Our dedication to equity, diversity & inclusion**:
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations in a timely and confidential manner. Information received will be handled with the utmost discretion.

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