General Assistant

6 months ago

Cape Town, South Africa Tsebo Group Full time

**About Us**:
Tsebo Facilities Solution is looking for a General Assistant to ptovide mail/messaing service by ensuring the timely and ccurate distribution of mailthroughout the client 's site. Sorting and handling of all mail related items including in and outgoing mail, registered mail; address unknown letters and couriersitems. Ensuring tha the request for reprographics etc are provided proffesionally for the client.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Mail**
- Assist in collection of mail from specified areas as per schedule and deliver to the mailroom by the times stipulated in the SLA/Procedure
- Collection of mail and parcel from post office at designated times and return to mailroom
- Asisist in the sorting and distribution of mail.
- Every completed delivery or collection should be given to the controller and signed off by the client.
- All daily deliveries and collecytions should be completed and perfomed that same day unless otherwise arranged.
- Distribute packages, leaflets, and promotional items.
- Report ay suspicious mail or packages, leaflets and promotional items.
- Acurate collection and delivery records to be maintained for all collections and deliveries.

**Printing / Binding and Photocopying**
- Ensure that stock level of all copy and binding elements aremaintained and ordered timeosly
- All copying laminating and binding etc, to be done neatly and professionaly
- Ensure that there is no wastage of materials.
- Any machinery errors and jams are to be reported to the relevant IT department/ervice providers and not self repaired
- Replenish Consumable in the agreed machinery
- Maintain stock issuing records of all consumable used.
- Maintain database of all printer devises on the site and their location.

**Courier**
- Laison with client regarding courier services required.
- Laison with courier companies to arrange collections of parcels and package as required by the client
- Ensure that the deliveries are signed for and deliveries are signed for and delivered to the end user
- Ensure that accurate records are maintained of all transactions.

**Helpdesk and reporting**
- Laison with Helpdesk to ensure calls logged for service are managed accordingly to the SLA
- Calls to be updated according to the progress to avoid exceeding the SLA time
- Any escalation to be made to the soft service manager prior to exceeding the SLA time.
- Provide reporting information to the soft service manager on a daily,weekly, monthly basic

**Posters**
- Assist ensuring that all notice boards, poster frames etc are updated with the latest print works.
- Maintain a register of posters and print materials on the various and site and areas.

**Confidential shredding**
- Escort the contractor who manage the confidential shredding to all collection points
- Ensure POPI compliance by clearing all areas of documents that are left around areas.
- Maintain records of all collections
- Assist with sgredding for the executive office if needed

**Skills and Competencies**:

- Excelent interpersonal skills
- Attention to details and strong organisational skills
- Ability to communicate with all levels of management
- must be competent to professional
- Ability to plan, organise and control own work effort
- Ability to manage more than one situationat a time
- Attention to detail

**Qualifications**:

- Grade 12
- A drivers licence will be advantage
- 2-3 years Ecperience

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