Operations Team Lead

OpenAgri (Pty) Ltd is a development house focused on building innovative agricultural technologies, with our base client being the agricultural software company, AgrigateOne. As the Operations Team Lead, you are the critical link between the Data Controller (support) team and the wider company, including the Head of Client Operations and the Product, Engineering, and Data Teams. Responsibilities Team Leadership & Mentorship : Formally lead and mentor the Data Controller team, fostering expertise in platform use, problem-solving methodologies, and data integrity. Support Process Management : Take full ownership of the Hubspot support process, ensuring support tickets are managed efficiently, prioritised effectively, and resolved within agreed SLAs. Workflow & Task Management : Manage the daily workflow of the Data Controller team, ensuring tasks related to data entry, routine exception handling, and internal support are prioritised efficiently. Performance & Resource Planning : Provide formal performance input for the Data Controller team to the Head of Client Operations and assist with resource planning, scheduling, and ensuring adequate coverage for critical operational functions. Process Ownership : Own key internal support processes and feature sets, including the integrity and quality of shipment creation and associated logistics workflows. Exception Leadership : Lead the internal process for managing operational exceptions, determining root causes, and implementing long-term configuration, automation, or process solutions. Automation Focus : Proactively identify opportunities for automation within the support and operational workflows and work with the Head of Client Operations and development teams to scope and implement these initiatives. Process Improvement : Drive internal process maturity by developing standards and documentation (SOPs) for efficient operational support. Data Flow Analysis : Develop an expert-level understanding of how external business processes translate into internal data flows to inform support processes and automation logic. Data Root-Cause Analysis : Oversee the resolution of root-cause issues for complex data processing errors, working with the Data Controller team to build their diagnostic skills. Internal Collaboration : Effectively collaborate with the Head of Client Operations, Data Team, and Product / Engineering teams to ensure alignment on operational priorities, support challenges, and platform improvements. Feedback Loop : Translate operational pain points and support trends into defined data acquisition and system configuration requirements for the Data and Development teams. Role Requirements Formal Qualifications : A degree in Logistics, Supply Chain Management, Business Administration (BBA), Engineering, Computer Science, Mathematics, or Agricultural Economics. Driver's licence – the role includes travel for client engagement and site visits. Minimum 3 years' experience in a logistics provider, perishable commodity agent/retailer, or commercial farming company in a dedicated operational, logistics, or client-facing account management role. Proven experience in managing high-stakes client/supplier relationships. Demonstrable experience in analysing, optimising, and documenting complex operational processes and/or logistics operations. Expert Analytical Skills : Strong numerical, analytical, and advanced problem-solving capabilities, with expert proficiency in data management tools, especially Microsoft Excel or similar analytical software. Client Management Acumen : Ability to manage strategic client relationships, influence senior stakeholders, and communicate credibly and effectively at all levels. Leadership & Mentorship : Proven ability to lead, mentor, or guide a function/team, prioritise complex workloads, and manage high-pressure situations. Operational Process Design : Deep understanding of logistics, supply chain, or operational processes, with experience in process mapping and optimisation. Communication : Exceptional verbal and written communication skills in English, suitable for both technical teams and C-suite clients. Detail-Oriented : Excellent attention to detail and ability to ensure data accuracy and workflow integrity across complex systems. Languages: (none specified) CULTURE : Someone to enhance the positive company culture with a high emphasis on morals, values and diversity; preferably with passion for or experience in agriculture and/or logistics & technology industries; someone to grow with the company. Company Overview : Visit our About Us page to discover more about our culture, work ethic, and vision. #J-18808-Ljbffr