Business Relationship Manager

It's not just IT solutions, It's IT global know-how Logicalis is an international multi‑skilled solution provider delivering digital enablement services that help customers harness digital technology and innovative solutions for powerful business outcomes. Our customers span industries and regions, and we focus on engaging the dynamics of our customers’ vertical markets—including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services—with our expertise in data centre, cloud, security, network infrastructure, workspace communications, collaboration, data strategy and IT operation modernisation. Logicalis advocates for customers with world‑leading technology partners such as Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow. We pride ourselves on speedy decision‑making, personal development opportunities and a supportive, inclusive environment that celebrates diversity. Role Purpose The Business Relationship Manager (BRM) focuses on existing customers to protect and retain revenue while developing new and supplementary revenue streams. The BRM works with customers’ IT departments to understand business and IT needs, offering solutions that drive outcomes and identifying opportunities for upsell and cross‑sell. The sales target is split 30% net new growth and 70% retention and expansion. Responsibilities Develop a sales growth strategy that balances financial gain with customer satisfaction. Conduct research to identify customer needs and potential business opportunities. Arrange frequent business meetings with clients. Promote the company’s products and services to address or predict client objectives. Maintain accurate sales and revenue records. Build positive, long‑term relationships with new and existing customers. Influence key decision‑makers. Own and drive upsell & cross‑sell strategies to achieve targets. Develop a plan to achieve net new business. Manage pipeline and account planning. Delivery Responsibilities Serve as the first point of contact for new and existing clients seeking product or service information. Respond to RFPs and opportunities with support from the Bid Office & Solution teams. Develop sales in new territories where customers have not engaged with the company previously. Collaborate with Practices to identify new business opportunities, close new deals and expand existing ones. Work directly with customers to help close deals when required. Maintain accurate data in the CRM system. Ensure timely management of customer contracts. Align with internal Practices on opportunities. Key Performance Indicators Successfully close business with existing and new customers. Grow existing customer business and retain revenue streams. Provide accurate deal forecasting. Achieve quarterly targets. Collaborate with internal Practices on solution and vendor engagement. Engage in solutions training. Person Requirements Business acumen, organisational and communication skills. Interpersonal, negotiating and collaboration skills. Problem‑solving, analytical and time‑management skills. Positive, energetic attitude with strong networking and presentation skills. Commercial awareness and a learning mindset. Experience Proven experience as a business relationship manager, sales executive or comparable role. Track record of sales success. Strong existing network of C‑level contacts in the corporate/enterprise space. High‑level understanding of IT and how businesses benefit from solutions. Experience in customer support is a plus. Proficiency in MS Office, Excel and CRM software such as Salesforce. Proficiency in English. Knowledge of the market. Qualifications BSc/BA in business administration, sales or a relevant field is a plus. Additional Skills / Attributes Team player. Can‑do attitude. Disclaimer Strictly fair and non‑discriminatory selection procedures will be followed. Employment Equity We use Employment Equity (EE) and affirmative action measures to redress the disadvantages experienced by designated groups. Preference will be given where possible to candidates from the designated groups as defined in the Employment Equity Act and in line with Logicalis SA’s Employment Equity plans. #J-18808-Ljbffr